MPS Virtual Payments Sales Manager

Director Of Virtual Payments Sales

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

We are seeking a strategic and results-oriented Director of Virtual Payments Sales to lead a high-performing team of Virtual Payments Specialists and Sales Prequalification Specialists serving small business clients with annual revenues up to $2.5MM.

This leader will be responsible for driving sales performance, optimizing virtual and branch-integrated workflows, and expanding adoption of our Business Essentials payment solutions.

The ideal candidate brings strong leadership, deep knowledge of payment products, and a passion for innovation in virtual sales delivery. This leader will primarily report to a regional leader of sales in the West region.

Key Responsibilities

Team Leadership & Development:

Lead, coach, and develop a team of Virtual Payments Specialists as well as Sales Prequalification Specialists focused on outbound/inbound sales and branch overflow support.

Establish clear performance goals, KPIs, and accountability standards.

Foster a culture of collaboration, continuous learning, and customer-centric selling.

Develop a winning team through recruiting, hiring, and mentoring.

Sales Strategy & Execution:

Design, implement, and execute successful sales strategies to grow adoption of Business Essentials payment solutions across the small business segment, and sales campaigns.

Monitor team performance and pipeline activity to ensure consistent achievement of sales targets.

Analyze sales data and market trends to identify growth opportunities and refine outreach tactics.

Branch Network Integration:

Serve as a liaison between virtual sales and prequalification of leads to sales field from branch and calling lead lists.

Operational Excellence:

Oversee call center operations including outbound campaigns, inbound call handling, and CRM utilization.

Ensure compliance with internal policies, regulatory requirements, and quality standards.

Provide regular reporting to senior leadership on team performance, customer feedback, and strategic initiatives.

Successfully manage client escalations and issues.

Key Qualifications:

7+ years of experience in sales leadership, preferably in payments, financial services, or fintech.

Proven success managing remote or hybrid sales teams.

Strong understanding of small business needs and digital payment solutions.

Excellent communication, coaching, and strategic planning skills.

Proficiency in CRM platforms (e.g., Salesforce) and virtual collaboration tools.

Must live in the Tempe Phoenix AZ area.

Basic Qualifications:

• Bachelor's degree, or equivalent work experience
• Typically eight to 10 years of relevant experience
• Preferred Skills
• Strong leadership presence: ability to inspire and communicate vision of excellence
• Considerable knowledge and experience in payment processing
• Problem escalation and resolution skills
• Excellent customer service and follow up skills
• Exceptional verbal and written communication skills
• Team player with excellent collaboration skills
• A well-established pattern of achievement, competitive skills, energy, motivation, enthusiasm, and integrity is critical to being successful in this role
• Ability to manage and execute multiple priorities effectively
• Location Expectations

This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.