Online Sales Concierge

Online Sales Concierge

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.

D.R. Horton, Inc. is currently looking for an Online Sales Concierge. The right candidate will specialize in the process of converting internet leads to onsite traffic/sales.

Essential duties and responsibilities include the following. Other duties may be assigned.

Manage all incoming internet leads from company website and outsourced companies

Ensure a positive experience to all potential customers whether online, live chat or by phone

Convert qualified leads into office appointments with onsite sales representatives

Enter and update information in a customer management database

Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities

Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)

Generate a monthly analysis of divisional website traffic, hits, source, etc.

Maintain current knowledge of communities, product, plans and amenities

Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail

Coordinate mass mailing lists and the mailing of materials to prospective clients

Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Ability to work overtime

Education and/or experience*

High school diploma or general education degree (GED); and/or one to three years of related experience and/or training

Superb interpersonal, written and verbal communication skills

Ability to work well within a team

Provide attention to detail and manage multiple responsibilities

Strong organizational and follow-through skills

Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications

Proficiency with MS Office and email

Preferred qualifications*

Licensing requirements vary by state

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and Company Holidays

Multiple voluntary and company provided benefits