Regional Sales Manager

Manager, Donor Recruitment

In partnership with, and under the direction of, the Director, Donor Recruitment leader, the Manager, Donor Recruitment (MDR) has primary responsibility for leadership of the Account Representatives team within their assigned regional territory. This cross-functional and collaborative role is accountable for overseeing the maintenance, recruitment, growth, and development of mobile donor groups as well as effectively partnering with internal counterparts across Versiti. The MDR leader is responsible for development and execution of sales plans for the team to ensure consistent and effective goal attainment and exceptional sponsor experience. Further, this leader is responsible for regional territory plan development, team development, and field sales coaching.

Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employees are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Responsibilities

The Manager, Donor Recruitment takes personal responsibility for modeling the Donor Experience philosophy & demonstrate competency in Versiti Way of Leading, while performing the following job responsibilities:

• Provides input into the development of annual plans, goals and objectives for Donor Recruitment; communicates goals and policy changes to staff.
• Working with Director, develops and implements blood donor group retention and growth plans, including developing strategies to increase sponsor penetration and loyalty.
• Promotes donor and coordinator relations by managing donor/coordinator complaints/feedback through cooperative work with Donor Services staff and Recruitment staff. Prioritizes sponsor and corporate needs and offers creative solutions necessary to resolve them.
• Maintains a high level of exceptional experience and interdepartmental cooperation and respect through effective communication and problem solving.
• Meets operational recruitment and collection goals for mobile donor groups. Supervises Donor Recruitment daily sales activity to ensure processes are effective, efficient and maximize productivity of sales staff. Monitors daily and weekly Account Representative activity to ensure departmental quality and quantity standards are being met and superior customer service is being given to donors and staff. Audits CRM system to assure Account Representative commitment to excelling in customer relationships and operational data integrity.
• Accountable for human resource leadership of direct reports to include coaching/feedback, performance evaluation, hiring, discipline, and termination in collaboration with Human Resources and in compliance with administrative policy. Assists Director in the provision of effective sales training programs (internal or external) to ensure staff competence; coordinates staff orientation, training and ongoing development to include service excellence/Donor Experience tools. Provides staff with market/account intelligence to assist with effective strategy and planning actions. Motivates and encourages staff through frequent contact and communication of patient product needs. Conducts regularly scheduled meetings to discuss performance and changes, and provide direction to staff. Develops an effective work team. In collaboration with the Director, develops and maintains job descriptions, performance standards and tools for monitoring staff performance, territory management, and coordinator engagement. Performs other duties as assigned Complies with all policies and standards.

Qualifications

Education Bachelor’s Degree in business administration, communications, marketing, or related subject required Experience 1-3 years direct business to business sales experience preferred Prior people leadership experience preferred Knowledge, Skills and Abilities Proven track record of sales success. Thrives in a self-motivated and self-directed work environment. Must have excellent analytical, planning, strategic and decision-making skills. Ability to be resourceful, flexible, adaptable; possess excellent problem-solving skills. Demonstrates poise and willingness to confidently engage and interact with a wide variety of audiences. Must possess excellent time management and organization skills, and able to manage detailed information. Skilled in persuasive communication, being able to be direct in a respectful manner. Excellent ability to communicate, encompassing written, verbal, and presentation skills. Ability to prepare information needed for meeting agendas, educational and motivational presentations, blood drive promotion, trainings, and analytical reports; and the ability to communicate and deliver that information effectively. Licenses and Certifications A current valid driver’s license and good driving record required