Do you like to have a different day every day, connect with people and be the face of the most revolutionary car company in the world? Join us!
The Chevrolet Remote Dealer Contact professional has the responsibility to manage and engage our Chevrolet dealers by contacting and working with them. It means utilizing remote communication software (Microsoft Teams) to conduct proactive meetings with dealers to assist them in the sale of our products and services.
They may be involved in various initiatives including developing and implementing marketing initiatives, inventory management, customer retention, and training. All to ensure that our dealers understand and succeed in selling our products to the final customer.
A day in the life of a Chevrolet Remote Dealer Contact (RDC) very fast paced, and no two days will be the same. To succeed in this position, you must like to connect and influence people, but also be able to manage your time properly.
Act as a liaison between GM, its dealerships, and additional GM partners
Grow and foster partnerships
Facilitate mentorship and consulting to ensure monthly/yearly sales objectives are met
Track dealership Customer Satisfaction Index (CSI) or other customer feedback resources to identify and address deficiencies or opportunities
Monitor Dealership personnel training and ensure compliance with GM requirements/objectives
Assist with Dealership inventory management, including vehicle and or parts ordering and inventory stabilizing
Analyze Dealer sales, local market, and competition to identify revenue opportunities
Increase sales of GM vehicles and Accessory parts to its customers
Assist in customer problem resolution
Ability to establish relationships through partnership - this is your day-to-day routine
Ability to deal with ambiguity - always growing and keeping up with the current market conditions
Presentation Skills - you will be the face of our company and brand
Coachable mindset - being able to learn as you go
Time Management Skills - ability to schedule and manage time to accomplish annual set goals & metrics
Composure and Conflict Management - winning with integrity is one of our core behaviors
Data orientation - you will manage reports and data daily
Bachelor's degree or 2+ years of experience in the automotive industry in lieu of a degree
2+ years in sales and customer service
Able to perform well in a hybrid office environment
Willingness to travel occasionally (10%) to visit dealers in person
Ability to legally operate a motor vehicle on a regular basis
This role requires you to report into the office 4 days a week vs 3 days
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week.
This job may be eligible for relocation benefits.