Sales Manager

Manage the group guest experience from contract execution through departure to drive repeat business.

Maximize revenue by promoting resort amenities, services, and upgrades.

Respond promptly to all inquiries following communication standards and document activity in STS and CRM platforms.

Devote the majority of time to client contact during peak selling periods.

Prepare timely, customized proposals and quotes aligned with client needs.

Generate new business through referrals, outbound prospecting, trade shows, and lead sources.

Understand and actively pursue revenue goals, developing strategies to exceed targets.

Conduct site inspections, client meetings, and property introductions to resort and partners.

Facilitate post event reviews with clients and internal stakeholders.

Build strong, long-term client relationships to encourage repeat and referral business.

Collaborate with third-party planners and agencies and coordinate FAM trips to secure new business.

Maintain in-depth knowledge of resort facilities, event spaces, and amenities.

Attend required meetings to review pipeline, definite business, and sales performance.

Adhere to all sales and resort standard operating procedures.

Perform other duties as assigned.