Sales Ops Manager - Corp Accounts

Sales Ops Manager

Location: Chicago, US, 60654

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

Job Description

The Sales Operations Manager supports the plans and implementation of sales activities, products, and programs to select corporate accounts as the internal liaison between sales account managers, pricing, customer service and operations toward customer stakeholders. Provides direct support to Account Managers to meet the annual sales objective and align actions with various stakeholders such as Supply Chain, Customer Care, Pricing, Marketing & R&D

Responsibilities

Provide guidance and resolution to Customer Service for escalated issues related to customer orders, pricing, quality issues and complaints to ensure service excellence Assist sales managers in coordinating quotes, periodic pricing and contract bookings Manage the customer's contract portfolio (closures, extensions, new item additions, volume transfers) Monitor the status of sales activities to identify and anticipate problematic situations Collaborate with the GBS Sales support team to ensure timely delivery of customer sample requests and quality documentation & new customer set up. Assist in the investigation and resolution of contract related payment blocks Prepare reports & analyze statistics Work closely with necessary supply chain contacts to meet customer demands Support Sales Manager during customer visits Manage customer projects focused on process improvement and operational efficiencies Collaborate with business analysts to monitor KPIs, track sales data & make data-driven commercial decisions Collaborate with marketing & customer insights team to identify trends, "white spaces" & areas for business growth

Qualifications & Education

Bachelor's degree preferred 2-3 or more years of experience in a customer-facing function Experience in a manufacturing environment. Intermediate to Advance Microsoft Excel recommended Experience with SAP and Salesforce a plus Travel requirements: 25% expected throughout the year

What You Can Expect From Barry Callebaut

Salary Range of $75,000 - $90,000, depending on factors such as experience and location, plus annual bonus and our comprehensive benefits package PTO, Paid Holidays, Flex Days, plus your birthday off Environment that welcomes workplace flexibility and hybrid environment An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women's Forum and the Racial Equality Forum! Ability to grow personally and professionally within an organization that values development and internal career growth Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all our products. At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.