Sales Service Representative

Sales Service Representative Remote-Midwest, US

The Sales-Service Representative is responsible for specific accounts in which they will call on key decision makers such as superintendents, production managers and other management/technical personnel. Their primary function is to develop, maintain and grow a core base of annual sales. They will have accountability for regional performance for sales, orders, complaints, receivables and expense control.

Responsibilities:

• Manage accounts as it relates to present budget objectives on sales and orders, complaints, receivables, and travel/entertainment expenses.
• Cooperate and interface with all functions of customer service, manufacturing, technology & optimization, and administrative support to accomplish objectives.
• Determine with sales management and regional team members prescribed levels of call frequencies through accounts planning to include machine downtime coverage.
• Annually forecast with sales management growth and opportunities for the future.
• Must maintain good customer files and records for account planning, forecasting, production scheduling, and inventory control.
• Makes service calls to customer mills to perform routine inspections and service during machine shut down and run time situations. This also includes responding to unscheduled outages and specific needs as they arise.
• Coordinates and assists in installations, reports to appropriate Voith personnel, and inputs into appropriate data base depending on product line.
• Promotes value-added products and technical services and exhibits the results for customer understanding and acceptance, including any necessary data analysis and reports.

Requirements:

• High School Diploma or equivalent required.
• BS Degree in Engineering preferred or related paper industry experience.
• At least 5 years of experience in papermaking preferred.
• Ability to travel frequently, majority of travel is driving. Hotel stays will be required at times.
• Must live in the Midwest preferably Ohio, Indiana, Northern Kentucky, or Southern Michigan.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; handle or feel; and reach with hands and arms.

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.