Sales Skilling Manager

Sales Skilling Manager

As the Sales Skilling Manager (SSM), you will bridge business strategy and sales skilling execution to drive end-to-end learning strategies that accelerate business outcomes. Your objective is to effectively drive a myriad of SSM team operations, identify improved data and analytics opportunities, and serve as lead for Sales Skilling with all Works Council requests. You will ensure key Sales Skilling programs such as Skilling plans, Agent J.ai, and Skills Challenge are socialized and approved by HR Leads/Works Council. You will establish and drive a Rhythm of Business (ROB) that ensures cross-team engagement and quarterly skilling plan motions.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Strategic Focus

Frontier Firm Skilling - that equips employees to thrive in AI powered, outcome-driven teams.

Regional alignment - embedded into skilling strategy to reflect regional priorities.

Unified landing strategy - across programs to ensure consistency and clarity.

Vision of Success

Drive accelerated business outcomes - Translate business priorities into skilling programs that accelerate execution and drive measurable results.

Championing scale - Design strategies that prioritize high-impact initiatives while achieving and optional balance between scalability and the agility to adapt to evolving business needs.

Drive impactful skilling strategies - Develop comprehensive skilling plans that align stakeholders, measure effectiveness, and adapt to meet organizational goals and evolving needs.

Content Review and Confirmation

Represents their organization as a thought leader in their area when reviewing learning and development solutions and best practices in the industry with internal and external clients. Provides guidance on how data should be used to see how successfully the content is meeting pre-established learning objectives for various deliverables. Evaluates content feedback from relevant stakeholders and partners from feedback sessions (e.g., focus groups) to determine the most important feedback to prioritize and incorporate. Drives program/content assessment for the team prior to rollout. Ensures established privacy and accessibility standards are being met during content review while considering and tracking potential risks.

Program Execution

Leads the implementation of core learning programs and systems at a regional level. Drives the content improvement process through collecting, examining, and incorporating 360-degree feedback and data to make content adjustments. Implements and executes tactically on a strategic end-to-end learner journey and collection of learning experiences and programs. Drives the mapping of the necessary points of engagement with relevant stakeholders to enable program and content execution and address operational needs.

Program Planning and Development

Develops, guides, and manages learning programs and initiatives for relevant audiences by identifying organizational needs, securing resources, evangelizing with senior stakeholders, and prioritizing work. Drives alignment of larger learning and skilling capabilities to the strategy of the organization for the most impact. Consolidates and connects information across a variety of inputs to build holistic planning in a given segment, coordinate integration efforts, and define the skilling story. Supports and prioritizes short and long-term planning efforts that capture the voice of the learner. Defines and scopes learning objectives, outcomes, and what others should do with them using a learner-centric approach. Determines how to best leverage and apply resources available across the business to execute on the plan. Manages financial planning and forecasting and determines budgets through assessing financial trends.

Stakeholder/Customer Collaboration

Exemplifies best practices in identifying and developing relationships with key stakeholders/partners across audiences, business units, or verticals/industries to represent their learning-related needs. Acts as a customer/stakeholder advocate by integrating their feedback into the program/content development process and aggregating with feedback from peers. Leverages deep expertise of local/regional and global perspectives and drives consistent diversity and inclusion efforts with all key learning stakeholders. Designs and maintains rhythm of business cadence with key stakeholders and leaders. Communicates learning and development approaches to senior leaders and stakeholders to educate them on and influence buy in and implementation of solutions.

Other:

Embody our culture and values

Qualifications

Required/minimum qualifications

Master's Degree or equivalent AND/OR 3+ years experience in Learning and Development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, or program/project management

OR Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND/OR 5+ years experience in Learning and Development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management

OR equivalent experience.

3+ years of experience managing end-to-end business processes and driving operational excellence.

Additional or preferred qualifications

Master's Degree or equivalent AND 6+ years experience in learning and development, relevant technical roles, business development, field or sales, human resources (HR), customer success, collection management, research/restoration evaluation, industry, or program/project management

OR Vocational qualification or higher education degree (e.g., Bachelor's) AND 8+ years experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management

OR equivalent experience.

Microsoft Fundamentals, Coaching (e.g., International Coaching Federation), Project and/or Program Management Professional, archival, or a similar certificate.

Demonstrates commitment to career development and continuous or consistent learning through formal and informal efforts (e.g., change management, design thinking, management training, online courses).

Integrated Learning IC5

The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Microsoft will accept applications for the role until October 8, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.