Sales Support

Sales Support Specialist

We are looking for a dynamic and meticulous Sales Support specialist to join our growing team in Ledgewood, New Jersey. This newly created role is central to enhancing customer experiences and ensuring smooth operations within a fast-paced business environment. The position is permanent and requires on-site presence five days a week.

Responsibilities:

• Handle incoming customer inquiries via phone, providing detailed information about products and services.
• Generate quotes for prospective clients and identify opportunities to upsell products.
• Resolve customer service issues promptly, while gathering feedback to improve offerings.
• Assist the managing partner by organizing tasks, tracking priorities, and maintaining overall efficiency.
• Support sales processes with accurate order entry and follow-up communication.
• Collaborate with team members to ensure seamless coordination between manufacturing, baking, and shipping operations.
• Maintain a proactive approach to problem-solving and process improvement.
• Contribute to creating a positive and organized work environment for both customers and colleagues.

Requirements:

• Minimum of 2 years of experience in sales support, customer service, or a related role.
• Strong skills in inbound and outbound sales, as well as post-sales support.
• Excellent organizational and multitasking abilities to manage diverse responsibilities.
• Detail-oriented mindset with exceptional follow-through and memory.
• Ability to work independently and proactively in a fast-paced setting.
• Efficiency and intelligence with a focus on delivering outstanding customer experiences.
• Proficiency in order entry and related sales systems.
• Comfortable working in a non-traditional office environment.