Senior Tech Sales Support Specialist

Senior Tech Sales Support Specialist

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information, and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.

The Senior Tech Sales Support Specialist provides global industry-leading technical support to Boston Scientific field personnel, clinicians, patients, and other internal customers. Help our customers use our products by providing immediate, accurate, and up-to-date information regarding current and historical market-released Cardiac Rhythm Management products (e.g., pacemakers, defibrillators, implanted cardiac monitors), and assisting in troubleshooting, problem solving, and assessment of product operation.

Your responsibilities will include:

• Provide 24/7 global industry-leading technical support to customers via multiple communication pathways (phone, fax, email, etc.)
• Analyze and assess CRM product operation and make recommendations for optimal device management
• Utilize advanced troubleshooting skills, extensive CRM product knowledge, and thorough understanding of clinical application to respond to customer inquiries
• Educate, support, and train customers through phone consultation, training programs, written correspondence, and general field assistance
• Document and evaluate customer inquiries, comments, and concerns

Minimum Qualifications:

• Bachelor's degree with 4 years of medical device or clinical experience
• In-depth understanding of complex cardiac device functionality, and potential impacts to the patient
• Strong communication and troubleshooting skills
• Must work well in a team environment
• Self-motivated and able to work independently
• Demonstrates strong documentation practices
• Excellent research and analytical skills
• Participates in on-call rotations for 24/7 support, including weekends and holidays

Preferred Qualifications:

• Clinical experience in electrophysiology and procedures such as pacemaker and ICD implants
• Direct patient care experience or experience in a healthcare environment
• Strong technical knowledge of industry CRM products
• Strong technical understanding of relevant procedures and associated medical terminology

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information, or any other protected class.