Sr Manager, Sales Operations

Sr. Manager, Sales Operations For SMB Acquisition

We are looking for an outstanding individual to join our US&C Delivery Commercial Operations team as the Sr. Manager, Sales Operations for SMB Acquisition. This role is the sales operations partner to the Head of SMB Acquisition for US and Canada, supporting her in leading approximately 400 Account Executives and Sales Managers responsible for driving new SMB acquisition and growth.

The ideal candidate is passionate about designing and building creative solutions to our most complex problems. As the Sr. Manager, Sales Operations for SMB Acquisition, you will partner closely with the Head of SMB Acquisition to implement and run their rhythm of business, drive predictability in reporting, analyze business trends, devise local GTM strategies, and lead growth initiatives. We are looking for a candidate with deep sales operations expertise, broad technical skills, strong financial acumen, and analytical background.

In this role, you will implement and execute the commercial business cadences, including forecasting, top deals review, pipeline review, MBRs, QBRs, and beyond. You will drive the design of business requirements documents for improvements to organizational tooling and processes, design and execute experiments to drive growth or efficiency, and deeply understand the unique needs of the commercial teams to unlock new growth opportunities and remove operational friction.

What You'll Do:

• Lead the definition of the evolution, management, integration, and implementation of sales support systems and processes to meet the rapid growth of the business.
• Manage the development of continuously evolving forecast models using cutting-edge methodologies.
• Own quantitative analysis of the performance of the sales teams.
• Manage the weekly, monthly, quarterly, and annual business cadences.
• Develop and nurture strong relationships with sales, leadership, finance, HR, Strategy & Planning, deal desk, and other stakeholders.
• Lead special projects in and outside of their segment and territory.

Basic Qualifications:

• 7+ years' supporting a divisional Sales Operations function
• Experience supporting a Sales Operations organization with Account Executives and Sales Managers, globally
• Prior experience working across multiple organizational functions, such as variable compensation, sales forecasting, quota setting, market segmentation, business development, and GTM strategy
• Proven ability to define, refine, and implement sales processes, procedures, and policies to enhance operational efficiency. Pre-employment test and/or presentation may be required
• Proficiency with data tools such as: Microsoft Excel, SQL, Google Sheets, PowerPoint (or Google Slides)
• Advanced proficiency with Salesforce CRM
• Bachelor's degree

Preferred Qualifications:

• 8-10 years of experience in Sales Operations, GTM Strategy, Revenue Operations, or similar functions
• 2-3 years of experience as an Account Manager or an Account Executive in B2B environment
• Experience working in a high-growth B2B company
• Proficiency in Microsoft Excel, SQL, Google Sheets, PowerPoint (or Google Slides), and CRM tools such as Salesforce.
• Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations, reports, and presentations.
• Highly organized multitasker, able to operate with a great degree of independence in ambiguous situations

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.