Customer Engagement Strategy Consultantcategorysales & Relationship Managementjob Id2025 - 0022455locationminneapolis, MN, United Statesposting Start Date09/19/2025anticipated Posting End Date09/23/2025job Typefull Time

Customer Engagement Strategy Consultant

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

The ICG merchant revenue strategy team is seeking a customer engagement strategist to develop and implement content strategies communicating Elavon's value to drive sales success. This role works with marketing, product, and bank partners to develop these strategies. Ideal candidates have experience in corporate marketing, presentation development, internal education materials, and cross-functional team management. The candidate must possess strong executive communication skills.

Preferred Skills/Experience

• Thorough knowledge of sales and marketing concepts
• Proficient in storytelling
• Excellent leadership and project management skills
• Strong creative, analytical and problem-solving skills
• Highly proficient presentation and PowerPoint skills
• Strong verbal and written communication skills

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically 10 or more years of relevant experience

Location: Minneapolis

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.