USBI Sales Support Representative - Operationscategoryinvestments & Asset Management & Insurancejob Id2025 - 0030608posting Start Date12/30/2025anticipated Posting End Date01/07/2026job Typefull Timejob Available In 2 Locationssaint Paul, MN, United State

Inspire, Excel and Grow With Us

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

The USBI Sales Support team is an internal support center serving U.S. Bancorp Investments' Wealth Management Advisor teams. Team members provide support to these Advisors, their partners, Associates, and sales leadership by researching requests, responding to and resolving issues, and fielding various questions related to operational processing of investment-related products and services. Team acts as liaison between back- and front-office and other staff. Supports all USBI Operations' procedures and is proficient in navigating various systems. Team isolates and identifies source of problems, takes ownership of escalations and tracking through to fruition, including timely follow-up with representatives to adhere to regulatory requirements and service level agreements.

Schedule: Hours can vary between 9:00am - 7:00pm CT Monday - Thursday (8:30am-5:00pm) Fridays

Location: 3+ days in Saint Paul (West Side Flats Location) or Cincinnati (Lunken Operation Location); 2 days remote

Basic Qualifications

• High school diploma or equivalent
• Typically five or more years of relevant work experience

Preferred Skills/Experience

• Thorough understanding of retail investment industry rules and regulations. FINRA registrations not required, but preferred.
• Effective interpersonal, verbal and written communication skills
• Well-developed soft skills, including patience, flexibility, empathy, organization, and problem-solving
• Technical proficiencies, the ability to effectively use various software and systems to manage customer interactions and resolve issues

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $24.18 - $32.21