Call Center Sales & Customer Care Specilist - Remote Eligible

Be the Human Voice That Saves Lives

In a world obsessed with "AI this" and "Chatbot that," we're doing something radical: We're hiring more humans as agents in our call center.

At British Swim School, we know that when it comes to a child's safety, a lot of parents want to be able to talk to a real person. And this is important to us. While we do offer lots of technology solutions, we will always need real people with heart, empathy, and the "human touch" to connect with parents about the most important decision they'll make this year.

Drowning remains the number one cause of death for children ages 1 to 4. This isn't just a statistic; it's a call to action.

As a Call Center Agent, you aren't just "selling swim lessons" - you are a lifesaver on the other end of the phone. You'll guide parents through our specialized water safety programs, helping them understand how our lessons protect their children and provide peace of mind.

You also speak Spanish - and can consult callers effortlessly in both English as well as in Spanish.

Since this is a fully remote, home-based role requiring only a computer and a phone, we prioritize talent over traditional barriers and passionately welcome veterans and individuals with disabilities to lead our life-saving mission from the comfort of their own homes.

What You'll Be Doing

• Connecting, Not Just Calling: Engage in meaningful, human conversations with parents to explain the vital importance of our mission.
• Sales with Soul: Use warm leads to help families find the right program and enroll their children in the nation's premier water safety and learn-to-swim franchise.
• Customer Advocacy: Provide top-tier service by solving problems, answering questions, and being a steady hand for our community.

Sales & Customer Care

• Guide families through enrollment with confidence and enthusiasm.
• Handle inbound calls, texts, emails, and tickets with empathy and professionalism.
• Ask thoughtful questions to understand family goals and recommend the right class level.
• Overcome objections and confidently guide families toward enrollment.
• Support retention efforts by understanding concerns and offering thoughtful solutions.
• Provide clear explanations of policies, billing, and scheduling.

Admin & Operational After-Sales Responsibilities

• Process cancellations, online enrollments, account updates, and billing changes.
• Manage and maintain our in-house ticketing system.
• Follow SOPs accurately and consistently.
• Document interactions thoroughly to ensure smooth team communication.
• Catch errors before they become problems - strong attention to detail is essential.
• Balance accuracy with efficiency while managing multiple systems.

Who You Are

• Distinctly Human: You have a warm, engaging personality and believe that empathy is a superpower.
• A Connector: You can easily connect with callers you have never talked to before on the phone.
• A Natural Communicator: You can turn a standard inquiry into a life-changing enrollment.
• Purpose-Driven: You want a job that offers more than a paycheck - you want to know your work directly contributes to saving lives.
• Highly detail-oriented and process-driven.
• Strong communicator with a warm, confident phone presence.
• Must have sales experience and be conversion driven: Comfortable with sales conversations and asking for the sale.
• Able to multitask while maintaining accuracy.
• Forward thinker who anticipates issues before they happen.
• Comfortable working independently but collaborative with the team.

Role Requirements

• Call center, sales, admin, or high-touch customer service experience preferred.
• Strong computer literacy (Google Suite, CRMs, spreadsheets).
• Ability to follow SOPs and maintain accuracy across systems.
• Reliable high-speed internet, computer with webcam, and headset.
• Ability to work evenings and weekends (we operate 7 days/week).
• Bilingual English/Spanish required.

Compensation & Perks

• Weekly base pay
• Monthly Commission + performance bonuses (up to 25% extra over base pay upon goal achievements)
• Flexible scheduling
• Gym reimbursement (up to $25/month)
• 401(k) plan
• Medical insurance options
• Growth opportunities within a fast-growing franchise

Why Join British Swim School?

We are the industry leader for a reason. When you join our team, you join a family dedicated to excellence, safety, and making a real-world impact every single day.

Be our human voice. Help us ensure that every child is safe in the water.

Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."