Project Sales Specialist

Project Sales Specialist

Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities. The Project Sales Specialist is responsible for maintaining working knowledge of utility products and services - including electrical distribution, OSP and/or HDD categories - and servicing customers in specific product areas to support Outside Sales and Business Development operations. This role will perform the following duties:

Essential Duties and Responsibilities:

• Partner with Irby Sales Representatives to establish and own the Irby relationship with key accounts.
• Respond to requests from customers and salespersons on matters pertaining to the application of project-specific utility products and services.
• Practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
• Acquire, utilize and continuously develop personal technical knowledge of general and specialty utility products and services to assist customers and other company personnel.
• Assist customers in determining merchandise desired by being familiar with products sold by use, vendor, catalog and catalog number, reference materials, and special selling points.
• Communicate with customers by phone, email, or in person to receive orders for products and/or solicits sale of new or additional products.
• Provide oral and written quotations or estimates of prices, terms, and delivery for standard or non-standard merchandise.
• Undertake conceptual projects, or projects in early phases of development, to create bills of material that can be delegated to other estimators or sales teams for vendor quotations.
• Identify and use appropriate company and/or customer pricing systems when quoting or selling merchandise.
• Prepare cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
• Estimate date of delivery to customer based on knowledge of vendor lead-times.
• Review customer complaints concerning billing or products sold, assists in investigation and resolution.
• Prepare correspondence and reports necessary for business transactions.
• Works with Purchasing Department to review purchase orders, set inventory levels, and identify discontinued items and suitable replacement items.
• Collaborate with Pricing Group in preparation of product part number loading into ERP system.
• Contact vendors to expedite purchase orders and updates ship dates in ERP system.
• Assist with shipping, receiving, and cycle counting material as needed.
• Sell and promote branch and company-wide promotions.

Minimum Qualifications:

• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
• Proficient in Microsoft Office Suite, such as Excel, Word, Teams, PowerPoint.

Preferred Qualifications:

• Associate's degree (A.A.) or equivalent from an accredited two-year college or university; and two to four years related experience and/or training; or equivalent combination of education and experience.

Irby Utilities is a crucial link in the distribution chain, connecting...