Sales Support Administrator

Utility Bidder Sales Support Administrator

Utility Bidder is at the forefront of the energy consultancy industry, specialising in assisting businesses to secure optimal energy contracts while promoting energy efficiency. With a strong commitment to customer satisfaction, we have successfully helped thousands of clients reduce their energy costs.

We are currently looking for a Sales Support Administrator to join our team in Leicester. This role is essential in maintaining our high standards of customer care.

Job Responsibilities:

• Provide quality control on all contract submissions that come through from our internal sales team or our external partners – this will involve verifying information on a written document.
• Repair contract errors on the sales teams/external partner's behalf where possible – this may involve customer contact.
• Assist the sales team/external partners with resolving any contract issues where required.
• Liaise with suppliers either written or verbally to resolve any issues with contract submissions.
• Ensure that we receive correspondence from the suppliers that the submission has either been accepted or rejected.
• To proactively resolve any supplier rejections, track queries and monitor feedback.
• Maintain up to date knowledge of both internal processing criteria and suppliers' criteria.
• Continually seek out new ideas and process improvement opportunities.
• Contribute to and maintain Departmental performance measures.