Sales Trainer

Sales Trainer

The Sales Trainer is responsible for designing, delivering, and continuously improving training programs that enhance the performance and effectiveness of the sales team. This role works closely with sales leadership and HR to ensure training aligns with business goals, sales strategies, and company values.

Key Responsibilities

• Deliver engaging and effective induction training to new starters across business energy sales and systems
• Provide refresher and ongoing training sessions for current staff where necessary
• Support onboarding by ensuring all new team members are confident and competent in the company's systems, processes, and industry knowledge
• Work closely with team leaders and management to identify training needs and skills gaps
• Monitor training outcomes and performance, adapting material where needed to improve impact
• Contribute to the development and documentation of training materials and guides
• Assist in the enhancement of the end-to-end customer journey through training and process improvement
• Maintain up-to-date knowledge of the UK business energy market, including regulatory and industry changes
• Opportunities to grow and shape the role as it evolves into customer journey improvement. NPS and customer feedback