Sales Support Officer, Hach

Sales Order Processing Manager

Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating an enduring positive impact for the world. Our operating companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by a powerful purpose. Safeguarding the World's Most Vital Resources™ Veralto's Water Quality Companies' – Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Aquatic Informatics- helps to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans. Our Product Identification companies – Videojet, Esko, X-rite, Linx, and Pantone help package and protect the world's food, medicine, and essentials by tracing and authenticating billions of goods that travel the global supply chain daily.

Role Description

Prepare quotation to assist the Sales team to win customer orders

Accurately entering all sales orders into Oracle in a timely manner

Follow SOP of order booking, cross checking customer PO and other relevant document before punching order (First Time Right in 98% + orders)

Perform order booking activities through ERP (Oracle, OMS)

Ensure customer orders are delivered on time as per agreed service level

Ensure all documentation related to the sales and after sales are safely stored in ERP (Oracle, OMS), the secure folder for future audit

Issue commercial invoices in time sales/service team oriented as well as MRO and other customer's procurement website

Provide required documents in Order to Cash process

Coordinate between customer / sales team / service team and supply chain

Respond to queries from customers and provide assistance/support/coordination for resolution of both pre-offer and post-order customer concerns

Support commercial team with daily booking to shipping analysis and drive daily management / visual management rhythms for the order fulfillment process

Support and/or lead relevant continuous improvement initiatives from time to time

Maintain the Visual Board for daily management

Working closely with the Supply Chain team to ensure on time delivery of orders

Managing customer issues, complaints, and customer satisfaction related initiatives

Act as an enabling bridge between Sales, After Sales, Supply Chain and customers

Various report generation and tracking from time to time which assigned by Customer Service Manager

Manage the Customer Service inbox by providing responses / completing actions within 24 hours

Follow the FIFO principle in managing the Customer service work

Managing customer service and expectations

Assist the Customer Service Manager to manage customer service & expectations and providing day to day support (both proactive and reactive) on any of the issues already referred to, as well as respond to immediate/unusual situations

Provide coaching for junior level associate for daily tasks when necessary

Ad-hoc work when required

At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.