Sales Support Specialist

Sales Support Specialist

Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Thriving in a supportive team environment that inspires you to strive for excellence. Joining a company with a proven track record of success and an exciting future.

At Hach, a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes in climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

Reporting to the Supervisor, Sales Support, the Sales Support Specialist is responsible for providing service and support to the North America Sales Team: Divisional Sales Managers, Regional Sales Managers, and Inside Sales Representatives. In this role, you are the primary point of contact for your assigned sales associates, providing them accurate and prompt support.

This position is part of the Sales Support team located in Loveland, CO and will be hybrid. This role will be Monday to Friday 7:30AM to 4PM.

In this role, a typical day will look like:

• Prepare and process quotes, assist with quotes to orders.
• Accurate and timely completion of requests from sales team to execute updates, changes, and new information within CRM, including opportunity management.
• Gather/confirm information needed so order entry can enter customer orders into the company's order entry system.
• Researching sales credit change and account ownership requests, including seeking approvals and completing necessary templates and spreadsheets.
• Initiate no charge orders, returns, credits, sales allowances, traces, replacement orders and billings.
• Handle incoming calls from internal customers (Manufacturing, Customer Service, Service, Tech Support, Bid Specialist, Credit, Analytics, etc.).
• Assists Divisional Sales Managers, Inside Sales and Regional Sales Managers with requests.

The essential requirements of the job include:

• High School diploma or equivalent
• Previous ERP and CRM systems experience a plus
• Knowledge of customer support processes (i.e., pricing, products, returns, etc.)
• Proficiency with Microsoft Office products
• Outstanding communication, de-escalation, and empathy skills with a "customer-centered" attitude
• Excellent time management, multi-tasking skills, and an expert at managing a busy workload with multiple competing priorities

Hach is proud to part of the Water Quality segment of Veralto, a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources™—and building rewarding careers along the way.

For Colorado roles only: We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

At Hach, we believe in supporting your success at work and beyond. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team.

US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $26.00 - $29.00 USD per hour. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.