Sales Data Analytics Analyst

Job Title

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Job Summary: The primary function will be to organize & analyze data sets and to use reports & visualizations to identify opportunities for the business to improve effectiveness and efficiency. This will lead to better business decision-making by Account Managers, Regional Managers and senior management.

Job Responsibilities:

• Reports Development, Support and Maintenance: Develop, maintain and enhance Power BI reports, dashboards and other BI systems as appropriate.
• Ad-hoc reporting support: There will be times where a different type of reporting is needed. This position will support the needs of the Analytics team.
• Data Analysis: Provides support by investigating, reviewing, and analyzing data from multiple sources and understands the source structures and business relevance of the data with assigned business areas.
• Develop a detailed understanding of the data structure and data flows within Vertiv, the opportunities to use the data and the limitations of what it can do.
• Build in-depth understanding of the key Vertiv resources and decision makers of various business functions and disciplines.
• Maintain functional understanding of Vertiv's technologies, solutions, and capabilities.
• Identifies customer needs through communication and probing.
• Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time.
• Assists customers in handling, servicing, follow-up, communication, and closure of issues.
• Completes workload on time. Monitors if transactions are processed in a timely manner.
• Implements error-proofing method to ensure all transactions done are accurately.
• Participates in conferences calls, meetings, and discussions with customers.
• Coordinates with other teams/support to complete the request of customers.
• Monitors team service level and assists in workload distribution
• Conducts team/functional/business overview presentations during counterpart visits as required by team lead/supervisor.
• Assists colleagues in answering general inquiries from customers
• Plans, executes, and manages own workload and projects in cooperation with line leaders.
• Assists in leading team meetings, huddles, and information cascades. Communicates with the team on best practices, lessons learned, process and product updates during team huddles/meetings
• Gathers data, analyses trend, generates and submits reports to line leaders with recommendations.
• Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products and processes, convey information and respond to queries/requests coming from different levels.
• Perform special projects and reports for the internal and external customers
• Identifies problems areas and sources, offers possible solutions and escalates to line leaders/seniors when necessary.
• Completes personal individual development plan and implements agreed training/development activities.
• Assists the team lead in identifying team opportunities and challenges. Provide sound recommendations to line leaders and/or stakeholders by translating, enhancing, and consolidating information into forms that can be used for decision making of the top management.
• Performs quality checks and provides quality feedback/recommendations to peers.
• Support projects related to quality improvement (such as Think Customer, QMS, etc.)
• Actively participates in team activities and initiatives.
• Fulfil other reasonable duties and projects as required.
• Serves as back-up for next level similar or related function for business continuity.
• Provides work direction and guidance to junior employees when needed.
• Conducts product/process/functional trainings.
• Supports/contributes to at least 1 company/platform/business unit project/initiative.
• Coordinates and networks with other members of the team to complete assigned projects and programs.
• Participates in cross-business unit committees as a contributor.

Job Requirements:

• Bachelor of Science degree in Information Science, Business Management, Computer Science, or related majors.
• Ability to create compelling reports and visualizations using tools like Power BI.
• Knowledgeable with SQL.
• Background on automation is a plus.
• Familiarity with data structure and flows.
• Good to have knowledge of served markets and competitor landscape.
• Ability to solve complex business problems using data-driven approaches.
• Strong analytical and reasoning skills that result in clear technical execution.
• Skill at translating requirements into clean, efficient, and quality code.
• Willingness to learn, adapt, and stay updated on industry trends.
• Ability to multitask, establish priorities and meet tight deadlines.
• Strong communication and collaboration skills.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example