Sales Operations & Support Coordinator I

Join A High-Performance Culture That Drives Innovation And Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Job Summary

Serve as frontline customer helpdesk support and always provide quality service. Ensure that inquiries from customers, Vertiv Partners, Vertiv Sales Representatives, Inside Sales Representatives via the dedicated 800 line and support mailbox are responded with the set time frame.

Job Responsibilities

• Functional Expertise: Review and approve or decline Project Registration tickets from Imparter PRM and map the information on Oracle Sales Cloud. Project Registrations tickets are reviewed and completely mapped to Oracle sales cloud within 4hrs. Should review at least 90% of the deal registration tickets that came on or before 4PM EST.
• Customer Commitment: Associate is responsible for answering inbound calls received from Resellers and Vertiv internal regarding the registration they processed. Calls and emails should be answered on a timely manner according to our service level agreement.
• Internal Communication: Effectively communicate updates from emails, calls and meeting to the team. Should actively participate on team meetings.
• Team Support and Development: Serves as back-up for other associate or next level with similar function for business continuity. Support Back-up and participate on team initiatives.

Qualifications

• Bachelor's Degree of any 4-year course
• 1-year experience in Customer Service is a plus
• Customer Focus
• Action Oriented
• High Attention to Detail
• Good Communication Skills
• Highly Organized with ability to multitask

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development