Sales Operations & Support Coordinator II

Join A High-Performance Culture That Drives Innovation And Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Job Summary:

This position is responsible for enhancing the customer experience and relationships and provide sales support by overseeing significant sales order volume (~50M) with resellers, national VAR's, direct end-users, and OEM accounts.

The coordinator must maintain balance between corporate policy/procedures and customers' needs. It includes providing an exceptional level of customer service to all Vertiv Sales Representatives and Factory Direct Offices (FDOs).

Functional Expertise:

Definition: The core duty of the individual that demonstrates and effectively applies depth and breadth of knowledge and skill in a technical or functional area in observable and measurable terms.

• Process all standard orders (Channel, Thermal, Power, UPS and Channel Liebert Products) with special features added of non-complex and complex types from regional assignments.
• Processes complex ETO Configurations on several products lines.
• Processes after-invoice adjustments in a prompt manner to avoid unnecessary credit hold to customers.
• Processes Return Material Authorization in a prompt manner to avoid unnecessary credit hold to customers.
• Processes Configuration Change Orders.
• Understands BOM's and processes standard Configuration, both manual and auto-config on all product lines.
• Identifies and understands information about ETO end items/ship loose items.

Job Qualifications:

• Bachelor's Degree of any 4-year course
• 2-3 years' experience in Customer Service
• 2-3 years' experience with Vertiv Customer service environment
• Customer Focus
• Action Oriented
• High Attention to Detail
• Good communication Skills
• Able to prioritize and operate proactively

Time Travel Needed:

• None

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities:

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

Our behaviors include:

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example