Sales Operations & Support Analyst

Sales Operations & Support Analyst

The Sales Operations & Support Analyst role will support the Vertiv Asia business to drive efficiency improvements. By coordinating and undertaking the preparation and consolidation of Operations & Procurement analysis, forecasting and tracking reports + managing the item master database. Analysis and interpretation of results and preparation of various reports to support the teams' planning, control and performance management processes.

Key Responsibilities

• Create reports & dashboards to monitor the status of Operations & Procurement KPIs
• Manage Item Master database for Asia Market Units in coordination with IT China to ensure timely and accurate part number generation (TC14 to Oracle Onida).
• Manage Item Master database for Vertiv Malaysia Plant (PD Cloud 2 to Oracle Onida).
• Support Finance, Product Management Group, Procurement, Operations, and Service teams in resolving Item set-up issues.
• Collaborate with Finance to establish annual standard cost for Vertiv Asia.
• Update & maintain safety stocks and ABC classification in Oracle.
• Translate data and analysis into simplified presentations, effectively communicating findings to leaders of key trends, insights, and implications while aligning stakeholders on action plans
• Identify & implement new processes and improvement opportunities to maximize Operations and Procurement Teams productivity.
• Generate and maintain weekly, monthly & quarterly management reports and dashboards.

Main Contacts with the Company

• Operations Team
• Procurement Team
• Sales Operations & Support Team
• Service Team
• Finance Team
• Product Management Team
• IT

Specialist Knowledge

• Proficiency in Microsoft Excel, modelling and detailed analytics
• Deep proficiency in analytic tools, and service systems.
• Proficiency in query languages a plus e.g. SQL
• Comprehensive knowledge of Oracle, Power BI, Robotic process Automation (RPA)
• Continuously improve and maintain business analytics skills

Practical Experience

• Focus on customer and business needs
• Create solutions that effectively address problems
• Ability to combine long term and short-term goals by setting priorities
• Works to deadlines, highly collaborative and adaptive
• Ability to understand commercial challenges, derive insights from data & make recommendations
• Managing multiple stakeholders and priorities (multi-tasking)
• 3 to 5 years of relevant work experience

Education/Qualification

• Bachelor's Degree in Information Technology, Computer Engineering, Business or related field
• Relevant experience in an analyst/computer programming role

Personal Attributes

• Attention to detail, disciplined, self-motivated and proactive
• Highly analytical
• A natural curiosity to understand complex issues, identify patterns and synthesise insights from analysis
• Continuously improve and maintain business analytics skills
• Ability to leverage communication and interpersonal skills to build relationships, be persuasive and persistent at all levels of the organization and across various cultures.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. Our Core Principals: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. Our Strategic Priorities: Customer Focus. Operational Excellence. High-Performance Culture. Innovation. Financial Strength. Our Behaviors: Own It. Think Big and Execute. Act With Urgency. Drive Continuous Improvement. Promote Transparent and Open Communication. Learn and Seek Out Development. Foster a Customer-First Mindset. Lead by Example.

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.