Sales Operations & Support Senior Coordinator

Senior Coordinator – Order Management

Join a high-performance culture that drives innovation and excellence. At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Job Summary:

The Senior Coordinator – Order Management plays a critical role in supporting the seamless execution of the Order-to-Cash process by ensuring the accurate and timely processing of complex and high-volume sales orders (~$50M) across diverse customer segments, including resellers, national VARs, OEMs, and direct end-users. This role enhances operational efficiency, supports sales effectiveness, and safeguards customer satisfaction by balancing business objectives with customer requirements. Through deep functional expertise, attention to detail, and sound analytical thinking, the coordinator ensures order integrity, resolves fulfillment issues, and drives alignment between cross-functional teams to uphold delivery commitments and strengthen long-term customer relationships.

Functional Expertise & Order Fulfillment Execution:

Applies advanced technical knowledge in managing, validating, and processing orders with precision and efficiency.

• Process standard and complex change order requests (AC Power and Thermal Liebert Products) in accordance with product, pricing, and configuration guidelines.
• Handle configuration change orders, rebuild/repair requests, and Return Materials Authorizations (RMAs) promptly to prevent shipment or credit delays.
• Process change orders for major accounts, VIP and GSA customers, and MCORs involving ship-loose components and additional services accurately and within defined timelines.
• Verify completeness and accuracy of customer purchase orders by validating part numbers, pricing, addresses, quantities, and item descriptions.
• Interpret and apply Bills of Materials (BOM), standard configurations, and auto-config tools for accurate product setup across all lines.
• Identify and process SFA (Special Features Authorization) / ETO (Engineered-to-Order) items based on complexity and system handling requirements.

Qualifications & Skills:

• Bachelor's degree in Business Administration, Supply Chain, Engineering, or a related field preferred.
• Minimum 3–5 years of relevant experience in order management or operations support in an engineering or manufacturing environment.
• Strong functional expertise in order processing systems and ERP tools (e.g., Oracle, SAP).
• Proficient understanding of Bills of Materials (BOM), configuration management, and change control processes.
• Demonstrated analytical thinking and problem-solving abilities with a high attention to detail.
• Effective communication skills with the ability to collaborate across multiple departments and levels.
• Ability to handle multiple priorities in a fast-paced, deadline-driven environment.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

• Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example