Sales Operations & Support Senior Coordinator

Join A High-Performance Culture That Drives Innovation And Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to Inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Job Summary:

This position is responsible for enhancing the customer experience and relationships and provide Sales support by overseeing significant sales order volume. The Coordinator must maintain balance between corporate policy/procedures and customers' needs. It includes providing an exceptional level of customer service to all Vertiv customers ordering products from Great Lakes. Functional Expertise

Definition: The core duty of the individual that demonstrates and effectively applies depth and breadth of knowledge and skill in a technical or functional area in observable and measurable terms.

1. Reviews purchase orders all Vertiv product orders within the required turnaround time of not exceeding 24 hours.
2. Reviews CPQ quote to ensure accuracy of order versus submitted PO.
3. Processes after-invoice adjustments in a prompt manner to avoid unnecessary credit hold to customers.
4. Generate proforma invoice and Order Acknowledgement as requested.
5. Processes Return Materials Authorization in a prompt manner to avoid unnecessary credit hold to customers.
6. Performs any reporting activity or task assigned by immediate supervisor as needed, or in fulfillment of and in relation to essential functions.
7. Performs milestone billing on Project Orders based on assigned Global Strategic account.
8. Ensures Order-to-Cash processes are completed efficiently.

Required/Minimum Qualifications:

• Bachelor's Degree of any 4-year course
• 3-5 years of Customer Service or Order Entry Experience
• Customer Focus
• Action Oriented
• High Attention to Detail

Time Travel Needed:

• None

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. Our Core Principals: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. Our Strategic Priorities: Customer Focus. Operational Excellence. High-Performance Culture. Innovation. Financial Strength. Our Behaviors: Think Big and Execute. Act With Urgency. Own It. Drive Continuous Improvement. Promote Transparent and Open Communication. Learn and Seek Out Development. Foster a Customer-First Mindset. Lead by Example.