Sales Operations & Support Senior Coordinator

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Job Summary

The Sales Operations & Support Senior Coordinator is an experienced individual contributor responsible for providing comprehensive support to the battery replacement sales team in managing substantial sales order volumes. This role plays a critical part in ensuring proposals, quotes, and coordination activities are executed with the highest standards of accuracy, timeliness, and attention to customer requirements, thereby supporting revenue growth and customer satisfaction. The position collaborates closely with Regional Battery Sales Support, Major Account Managers, Customer Engineers, FDO and LVO teams, legal as well as logistics partners, vendors, and service providers to align customer needs with battery, pricing structures, and proposal accuracy. This position is responsible for processing orders and performing critical upfront activities, including verifying payment terms, ensuring proposals are accurately completed, and preparing CPQ, among other tasks. The Senior-Level position is responsible for performing a wide range of tasks with minimal supervision, applying in-depth technical knowledge and expertise to resolve complex problems. This role requires the ability to work independently, adapt processes when necessary, and provide guidance or technical support to less experienced team members.

Job Responsibilities

• Prepare and process proposals and quotes for battery replacements across all customer segments.
• Ensure proposals are complete and accurate, including battery specifications, technical details, labor, freight, and disposal costs.
• Validate opportunities and quotes in Oracle Sales Cloud and CPQ to ensure accuracy, compliance, and alignment with customer requirements.
• Monitor battery pipeline activities and collaborate with Regional Battery Sales Managers (RBSM) to track expected close dates.
• Support adoption of automation tools, reporting improvements, and standardized documentation to drive operational efficiency.
• Identify opportunities for process improvements, implement best practices, and contribute to cross functional projects that enhance overall team productivity and customer satisfaction.
• Drive efficiency by continuously improving sales support processes and leveraging advanced tools.
• Ensure accuracy and consistency in proposals, quotes, and order processing.
• Apply advanced skills and technical knowledge to resolve complex problems and adapt processes when necessary.
• Serve as a primary point of contact for battery replacement activities across all customer accounts, ensuring seamless communication and issue resolution.
• Collaborate closely with LVO, FDO contacts and Regional Battery Sales Manager (RBSM) to ensure timely, accurate, and comprehensive proposal delivery.

Qualifications:

• 2-3 years of experience in sales operations, customer service, or business administration.
• Background in US Accounts support, inside sales, or related fields preferred.
• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• MS Office proficient.
• Ability to work and multi-task in a fast-paced environment.
• Previous customer service preferred.
• Battery technical experience required.
• Proficient English required.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development