Sales Support Specialist

Sales Support Specialist

The Sales Support Specialist is an integral part of the customer service team, reporting directly to the Customer Service Manager. This role involves interacting with various stakeholders including Senior Sales Coordinators, Regional Sales Managers, Brokers, and Customers to provide technical information, product application, administrative support, and customer order follow-up. The primary focus of this position is to ensure customer satisfaction, requiring initiative and adaptability as customer requirements evolve.

Responsibilities:

• Represent internal processes such as sample requests, order entry, production, shipping, and billing accurately and professionally.
• Receive and process customer orders via fax, electronic data interchange (EDI), mail, or email.
• Ensure all orders meet the required minimums for prepaid freight, correct pricing, and any additional necessary charges.
• Confirm orders using the method required by the customer, such as EDI, email, or fax.
• Expedite orders through the Supply Chain Manager as needed.
• Follow up promptly on back orders and communicate effectively with all affected parties.
• Maintain daily filing of customer invoices.
• Enter quality assurance complaints and support the Accounts Receivable Deduction Analyst with repayment of deductions.
• Ensure all sales-related deductions are addressed in a timely manner.
• Process sample requests promptly and follow up as necessary.
• Serve as backup for the Senior Sales Support Coordinator when required.
• Assist in hosting Sales Representatives or Customer visits to the plant.
• Coordinate new item setup, including artwork coordination for custom printed items.
• Provide forecast information to the Supply Chain for new business.

Essential Skills:

• Proficient in customer service and account management.
• Strong administrative support skills.
• Experience in client-facing roles and providing support via email, phone, and in-person.
• Data entry and order processing proficiency.
• Minimum two years of related inside customer service experience.

Additional Skills & Qualifications:

• Knowledge of company systems and applications.
• Ability to work collaboratively within a team.
• Strong judgment and the ability to read and follow instructions, policies, and practices.
• Excellent clerical and administrative skills with high attention to detail and follow-up.
• Ability to build strong relationships over the telephone.

Work Environment:

The role requires in-office presence five days per week, from 8 am to 5 pm. This is an opportunity to join a global manufacturing company with significant growth opportunities from within.

Job Type & Location:

This is a Contract to Hire position based out of Westfield, MA.

Pay and Benefits:

The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Westfield, MA.

Application Deadline:

This position is anticipated to close on Nov 19, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.