Sales Coordinator - Boise, ID

Sales Coordinator - Boise, ID

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. This role is "On-Site" at the location detailed in the job post.

This is an office based, full-time, non-exempt position reporting to the Area General Manager. The CSR's primary function is supporting the sales function for existing and prospective customers via telephone to sell Distribution's full range of products, including engineered lumber, plywood, OSB, distributed products and dimension lumber. Customer support role focused on gaining experience within a less complex environment (i.e., fewer SKUs, smaller customers, limited mill set) in taking orders in the selling tool and SAP. Interacts daily with sales and/or long-term and potential new customers. Collaborates with a team of sales professionals and is a member of and/or supports a larger sales team in a specific Wood Products business and acts as a single point of contact to assigned customers/sellers. Expected to grow in knowledge and expertise in areas such as system improvements, customer product needs, and manufacturing impacts.

Accountabilities:

• Enters orders or assists individual sellers in order file management by ensuring orders are received, priced accurately, shipped and invoiced in an accurate and timely manner using sales tools/SAP effectively.
• Acts as point of contact for customers, takes ownership of interactions. Addresses order status and product information inquiries from customers via phone and email.
• Troubleshoots basic customer issues, escalates situations as needed; learns from order errors or mistakes.
• Learns to accurately submit information for new customer requests through SAP transaction (MDG).
• Develops knowledge of customers, company procedures, products, and services to gain competency in these areas.
• Works closely with specific customer base to build rapport and understand their business.
• Collaborates to build strong relationships with peers, coworkers, internal/external customers, and broader team members and resources.

We have over 48,000 SKUs from over 300 suppliers of structural framing materials and specialty building products for residential, multi-family and light commercial markets. Our team of on-the-ground sales and support has the industry reach, experience and knowledge to help grow your business. We'll get you what you need, when you need it.