Sales (leasing) Manager - Houston, TX

Sales (Leasing) Manager - Houston, TX

ATTENTION MILITARY AFFILIATED JOB SEEKERS: Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Full-Time in Houston, TX - Sales - $50k - $54k

About Sentral: Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Sales Manager is tasked with the direct oversight of all leasing activity at the property. This role is also responsible to ensure our customers feel loved from the first point of contact and through the entire lifecycle. The Sales Manager is charged with setting the framework that allows the team to feel empowered and guarantees a positive and fluid experience by working to save our customers' most valuable commodity, time. This is an in-person position located on-site of the property.

What You'll Do:

Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service

Establish rapport with residents and guests so they always feel loved

Engage in daily leasing huddles, discussing leasing goals, host recruitment, prioritizing available units, and soliciting feedback

Create a personal and inviting environment for all prospects and residents

Effectively motivate staff members daily to promote a positive and exciting work environment

Perform and oversee leasing efforts, including conducting property showings, qualifying applicants, closing prospective residents, and notifying applicants of approval or denial

Keep the resident up-to-date database while monitoring occupancy and availability of units

Maintain Availability List and Status Report, determine the termination date of lease rentals

Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours

Complete accurate Daily Reports to ownership reflecting tour information and lease count

Conduct market analysis, prepare market surveys, and assist in the off-site marketing program

Spearhead Renewal Workflow with Experience Team to meet appropriate notice period

Partner with the Marketing Department to organize and create Prospective Resident events to increase visibility and sales

Build the company image by cultivating relationships with influential companies and figures throughout the area and through attending networking events and relevant industry events

Assist resident inquiries with ledgers, rentable items, lease generation, transfers, and violations leading up to evictions

Assist with eviction of residents in compliance with court order and directions from the Legal team

Coordinate with staff to maintain current leases, collect payments, post rental payments, and impounds as due, and remove completed payments and impounds

Assist in completing accurate Deposit Accounting for move outs with the Director of Building Services to ensure proper assessments are charged and documented

Maintain all signage in optimal condition and visibility, including proper lighting and visible to street traffic

Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the Director of Building Services

Ensure staff compliance with Fair Housing requirements and all applicable laws, codes and ordinances

Manage current lease audits, property inventory, and service contracts, arrange new contracts, and terminate existing contracts as required

Conduct home inspections to determine and report completeness, functionality, and condition prior to occupancy with the Director of Building Services

Complete all equipment and supply leases/purchases for the property

Train new sales/leasing associates

Perform other related duties and assignments as needed and assigned

Skills and Experience

Bachelor's Degree or equivalent experience preferred

Management/employee development experience

Success in Leasing environment

Proficiency with Yardi, CRM, Rent Café

Solid understanding of Microsoft Office (Outlook, Excel, Word)

Strong knowledge of operations with budget formulation

Ability to work independently and as part of a team

A drive towards high-performance sales and a passion to be first in class

Analytically minded with the ability to swiftly pivot when market or team dynamic changes

Must possess strong attention to detail, leadership skills and sales ability

Demonstrated ability to lead teams

Strong oral and written communication skills

Great time management skills

Computer literate with capability in email, MS Office and related communication tools

Must be willing to participate in training in order to comply with new or existing laws

Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem

Ability to work a flexible schedule, including evenings and weekends

Sentral Benefits

Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.

Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.

Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.

Career Development: We offer extensive learning and development opportunities to support growth.

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:

Work in a space that includes indoor and outdoor spaces, with and without covering

Move throughout the property for extended periods of time

Transport boxes and equipment weighing up to 20 pounds

Communicate with other persons in the building

Observe details in surrounding areas and on a screen