Account Manager, Sales

Account Manager

Vibrantz Technologies is a leading global provider of specialty chemicals and materials solutions whose purpose is to bring color, performance, and vibrancy to life. Every day, our employees, the products we make, and our valued customer partnerships are inspired by this purpose.

Serving over 13,000 customers, Vibrantz's technologies are trusted in a variety of advanced materials, color solutions and performance coatings applications and consumer products. Our key competencies in particle engineering, glass and ceramic science and color technology enable product benefits we all know and value, like more durable vehicles and batteries, easier-to-clean appliances, energy efficient roof tiles and bricks, stronger and more decorative glass, and eco-friendly paints.

Headquartered in Houston, Texas, Vibrantz has 65 manufacturing facilities and sales offices on six continents, and we employ 5,000 individuals. We are building a strong, shared culture that is rooted strongly in our six core values that focus on safety, our people, customers, excellence in all we do, environmental stewardship and integrity, ethics, and trust. And we are intent upon fostering a workplace that engages not only employees' heads and hands and - uniquely - their hearts.

Vibrantz is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies with annual revenue generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and are based in New York with an office in Shanghai.

Reporting into the Sales Director, Energy, the Account Manager will be based out of Alberta, Canada, and will be responsible for managing existing customers, driving new business development, and ensuring seamless logistics and service support for shipments between Canada and the U.S. We are seeking an experienced Account Manager with 3–5 years of background in customer support, logistics, and business development. This role combines traditional account management with technical service responsibilities, warehouse oversight, and cross-border logistics support.

Responsibilities

• Serve as the primary contact for customers, providing responsive service and support.
• Manage day-to-day account needs, including technical service inquiries, product troubleshooting, and service follow-up.
• Develop and strengthen long-term relationships with key accounts.
• Prepare business proposals, tenders, or quotations for customer projects

• Identify, pursue, and close new business opportunities across Western Canada.
• Support sales initiatives with proposals, pricing discussions, and value-based solutions.
• Represent the company at customer meetings, trade shows, and industry events.
• Establish network in the Drilling Fluids and Cementing industry in Canada.

• Oversee warehouse inventory levels, ensuring product availability and accuracy.
• Coordinate and book trucks for cross-border shipments (Canada to U.S.).
• Partner with supply chain and warehouse teams to optimize processes and resolve issues.
• Ensure compliance with transportation and safety regulations.

• Maintain accurate account records and sales pipeline updates through CRM/ERP tools.
• Prepare reports on account activity, inventory status, and business opportunities.
• Share customer insights with management and collaborate cross-functionally to improve service delivery

Required Experience

• Bachelor's degree in Business, Supply Chain, or related field (preferred).
• 3–5 years of account management, logistics, or technical service experience.
• Knowledge of warehouse operations, inventory management, and cross-border transportation.
• Strong technical aptitude to support customer product and service inquiries.
• Proven ability to balance multiple priorities while maintaining high customer satisfaction.
• Excellent communication, problem-solving, and relationship-building skills.
• Skilled in applying problem solving techniques to resolve any complications with customers that may arise.
• Proficiency in Microsoft Office Suite; CRM/ERP experience a plus.
• Willingness and ability to travel up to 50% within Western Provinces.

Benefits

• We offer a comprehensive benefits package including medical, dental, life insurance, paid vacation, and 401K.

Physical Requirements and Working Conditions

The physical demands and working conditions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Vibrantz Technologies Inc. ("Vibrantz") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Vibrantz strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, age, physical or mental disability, genetic information, sexual orientation, or any other characteristic protected under applicable federal, state, or local law.

Location: Brampton, Canada