Inside Sales/broker Representative

Inside Sales Representative

Position Overview: The Inside Sales/Broker Representative will be responsible for generating new business opportunities, maintaining customer relationships, and driving sales in our disposal and recycling services. The ideal candidate will have a passion for sales, a strong understanding of customer needs, and the ability to manage and grow a sales pipeline. This position requires excellent communication skills, the ability to negotiate effectively, and a customer-first mentality.

Key Responsibilities:

• Prospect and generate new sales leads through phone calls, emails, and other communication channels.
• Manage a portfolio of existing customer accounts, ensuring satisfaction and retention by addressing any concerns or service-related issues.
• Collaborate with vendors and third-party service providers to facilitate solutions and ensure the best possible pricing and service offerings for clients.
• Establish rapport with clients to understand their waste and recycling needs, provide tailored service options, and close sales.
• Stay up to date on industry trends, competitor activity, and new product offerings in the waste disposal market.
• Negotiate contracts and pricing with clients, ensuring competitiveness while maintaining company profitability.
• Work closely with other departments (e.g., operations, logistics) to ensure smooth service delivery and customer satisfaction.
• Maintain accurate records of sales activities, pipeline progress, and customer interactions in the CRM system.
• Respond to customer inquiries and issues in a timely and professional manner, providing top-tier support and service.

Qualifications:

• 2+ year of inside sales, account management, or broker experience, preferably in the waste management, recycling, or related industry.
• Strong communication and interpersonal skills with the ability to build and maintain relationships.
• Excellent negotiation and problem-solving skills.
• Self-motivated, goal-oriented, and driven to succeed in a sales environment.
• Ability to work independently as well as collaborate with a team.
• Proficiency in CRM software (Salesforce) and Microsoft Office Suite.
• Experience in the waste management or environmental services sector is a plus.
• Ability to multitask and prioritize effectively in a fast-paced environment.