LN Venues, Director Of Premium Sales And Service

Director Of Premium Sales & Service

Job Summary: Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. The Director of Premium Sales & Service is responsible for the long-term retention and growth of our full season, membership, group, and hospitality package members as well as other revenue-generating programs as added to the product portfolio. This will include the service, support and maintenance of assigned customer accounts and meeting all pre-determined individual and department sales and service performance goals. This sales position will be responsible for multiple amphitheater/ballroom/club retention sales within an assigned region.

What This Role Will Do

The director of premium sales & service will:

• Establish, nurture, and maximize positive relationships with existing members and annually renew their full season memberships via all touchpoints- calls, emails, seat visits, and events.
• Design, present, and execute annual proposals to existing premium clients and referrals.
• Develop new business sales opportunities by generating referrals, prospecting, and upselling current accounts.
• Meet and exceed specific levels of activity, appointments, and revenue goals while exceeding the member expectation.
• Serve as the venue sales ambassador in the community while partnering with the local Convention and Visitor's Bureau, Chambers of Commerce, Meeting Planners Associations, and similar type organizations.
• Work in partnership with the Director of Regional Business Development as well as Sales Coordinator to cover specific shows to network with current and prospective guests to ensure the show experience is exceeding expectations.
• Enter all pertinent customer interaction information in KORE/Salesforce.com for efficient reporting and historical data purposes.

What This Person Will Bring

The ideal candidate will have:

• Bachelor's degree in sports/entertainment management, business, or related field.
• Five to ten years direct business to business sales experience, preferably in premium seat sales, sponsorship, media or sports marketing.
• A proven track record in relationship building and networking skills with ability to interact effectively and professionally with all levels of an organization.
• Demonstrated experience in managing sales funnel across multiple entertainment/sports properties with a sense of urgency, sometimes under a high level of pressure.
• Self-starter and entrepreneurial spirit with hands-on approach towards retention of existing memberships.
• Highly motivated, naturally assertive, with a positive attitude.
• Excellent organizational and time-management skills.
• Prior experience with Archtics and KORE/Salesforce.com is a plus.

Benefits & Perks

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

• Health: Medical, dental, and vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs).
• Yourself: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets.
• Wealth: 401(k) program with company match, Stock Program Reimbursement.
• Family: New parent programs & support including caregiver leave and baby bonus, infertility support.
• Career: Tuition reimbursement, student loan repayment, internal growth and development programs & trainings.
• Others: Volunteer time off, crowdfunding network.

Equal Employment Opportunity

Live Nation aspires to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. Live Nation supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, or any other basis protected by applicable law. Live Nation will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas. Live Nation also affords equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state, and/or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.