Sales Operations Manager

Sales Operations Manager

The Sales Operations Manager is responsible for planning, coordinating, and executing sales-related projects that drive revenue growth and improve operational efficiency. This role serves as a bridge between sales leadership, operations, and cross-functional teams, ensuring that projects are delivered on time, within scope, and aligned with business objectives.

Your Responsibilities

• Lead the planning and delivery of sales projects, process improvements, and sales campaigns, with specific emphasis on salesforce.com.
• Collaborate with sales leadership to define project goals, scope, success metrics, and timelines.
• Partner with cross-functional teams to ensure smooth execution and alignment.
• Analyze sales processes and workflows to identify inefficiencies and recommend improvements.
• Support change management efforts by ensuring adoption of new tools, systems, and processes across the sales team.
• Work closely with Regional Presidents and CSO to identify areas for improvements and opportunities for growth within the team.
• Ensure transparent and consistent team communication via weekly pacing updates and monthly meetings.
• Work closely with the CRM team to create efficiencies and improve data capture across all of Commercial.
• Coordinate with team analysts to make data insights accessible and usable for the sales team, individually and in each region.
• Work alongside the Learning & Development team to identify and implement best practices for on-boarding and training across all levels and regions.
• Manage the sales administration team, ensuring effective execution and contributions to project work, with a strong focus on meeting deadlines and optimizing time management.

Required Skills, Qualifications, and Experience

• Bachelor's degree in business, project management, sales, or related field.
• Minimum five years working with a sales team, ideally in sales operation, sales support, or sales.
• Strong knowledge of Salesforce.com.