Sales Enablement Learning & Development Analyst

Business Markets Learning & Development Analyst

The Business Markets Learning & Development Analyst is part of the Business Enablement Team and assists with all aspects of training across our organization. The Analyst contributes to and leads in the development, presentation, and evaluation of all training for sales, support, and operations teams. As an Enablement Analyst, the individual also collaborates with other high-level analysts across multiple organizations to help ensure that Business Markets personnel effectively navigate all the dynamics parts of the day-to-day sales cycle.

Key Accountabilities:

• Develop, deliver, and evaluate quality training programs relevant to all Business Markets teams.
• Maintains online learning program to facilitate training programs and adhere to a curriculum within a hybrid working environment.
• Assist in evaluating the effectiveness, success, and ROI of all training and development programs.
• Participate in projects identified for process improvement and enhancement.
• Assist in process improvement and collateral optimization relevant to position based on team and organizational needs.
• Stay updated on nationwide energy market events to assist sales & support teams.
• Complete all projects in a timely manner ahead of organizational deadlines.
• Work flexible hours, in a hybrid environment, to support delivery of training which may exceed the typical workday or are scheduled outside of normal working hours.
• Assists in additional ongoing Enablement Team projects as needed or assigned.

Education, Experience, & Skill Requirements:

• Process and detail-oriented with knowledge of training processes related to large commercial sales organizations.
• Motivated with the capacity to work independently or as part of a team.
• Strong interpersonal and presentation skills including ability to present to senior leadership.
• Ability to successfully work in a hybrid environment including mix of virtual and live presentations.
• Strong project management skills with consistent ability to meet deadlines and achieve assigned metrics.
• Experience using Microsoft M365 Suite, Salesforce, and Adobe Tools.
• 2-3 years of related experience.
• Experience gained through college-level degree programs and/or certifications is applicable to all listed skills.
• Ability to travel nationally up to 25% of the time.

Key Metrics:

• Organization of materials, ease of use and adoption of resources by the sales and support teams.
• Timely completion of all projects both assigned and recommended with accelerated push of training materials to all impacted parties, including all sales and support supervisors, managers, and directors.
• Reduction of support for repeat items across the organization.
• Growth of the Business Markets segment while improving desire of all orgs to work with the Enablement Team.
• Improvement in the culture and empowerment of the sales and support teams.

Job Family: Customer Service

Company: Vistra Retail Operations Company

Locations: Irving, Texas