Customer Service - Sales Support F/m/d

Customer Service - Sales Support

A family business for the past 90 years, the Swiss company Vitra collaborates with leading designers to develop innovative products and concepts for contemporary home and office environments. Joining a portfolio of furniture classics by Jean Prouvé, Charles and Ray Eames, George Nelson and Verner Panton, these products are used worldwide by architects, companies, the public sector and private individuals to build inspirational spaces for living and working.

For our Customer Service department in our offices in Amsterdam (Houthavens) and our Vitra Circle store in Zaandam we are looking for a new team member to ensure smooth administrative follow-up of customer cases and to be responsible for scheduling appointments for our local technician(s). You will assist our sales team and independent dealers in the sales processes (dealers and direct clients in the Netherlands). In short: you keep everything running smoothly!

Your Responsibilities

• Handling questions, complaints and processing returns together with the Service Department via SalesForce, via cases.
• Administrative follow-up of customer cases and service requests
• Planning and coordinating appointments for our local technician and external installation team
• Coordinating production-related issues and delivery data with Vitra International (factory)
• Monitoring deadlines and coordinating deliveries (logistics)
• Direct point of contact for our dealers via mail and telephone daily (e.g. information about products, prices, orders, deliveries, cases, …)
• Assisting the Sales Support Team with processing of incoming orders (via our Online Sales Configurator (OSC Pro) or manually) and invoicing of sales orders
• Identifying bottlenecks and contributing ideas for process improvements

Your Qualifications

• Bachelor degree (HBO) or Secondary vocational education (MBO) with minimum 3 years' experience
• Good knowledge of Dutch and English. Notions of German are an asset
• Excellent knowledge of Microsoft Office, SAP knowledge or other ERP is a plus
• Ability to work independently and in a team
• You are fluent and feel confident with different IT-tools
• Communication and organizational skills is a must
• A strong sense of detail and accuracy is necessary
• Has experience in a customer-facing or administrative role
• Is skilled at planning and multitasking
• Works proactively, accurately, and solution-oriented
• Has affinity with technical services (a plus)

We offer

• A dynamic and creative environment
• A challenging and varied job in a leading international company
• A salary in line with the market and start with a 1 year contract

Enjoy working at Vitra

• We offer a dynamic, creative, and innovative environment and pursue a sustainable corporate strategy
• Office design is our specialty - our work environment offers space for creativity including areas for focus time
• Welcome to Vitra - our orientation and welcome program
• "How to work better" - our concept for the hybrid working world - enables mobile working in different facets
• We promote lifelong learning through our internal academy and target group-oriented talent management programs
• Benefit from attractive discounts on products from Vitra and Artek

Do you still have doubts?

You do not bring all the qualifications listed?

Don't be discouraged: We are convinced that with an eager-to-learn, open-minded attitude, mountains can be moved.

So, apply anyway and show us why you are the right person for this position.

We are committed to promoting equal opportunities and living diversity. Your personality and expertise are the only factors that determine your suitability.