Sales Operations Manager

Sales Operations Manager

Wallester is a cutting-edge financial technology company that specializes in providing innovative solutions for businesses seeking to modernize their payment systems. By offering white-label card issuance platforms, seamless integration with existing infrastructure, and comprehensive support for both digital and physical cards, Wallester empowers companies to enhance their financial services and customer experience. Recognized as a leader in the FinTech space, Wallester has earned a reputation for its state-of-the-art technology, security, and scalability. Whether you are a startup or an established enterprise, Wallester delivers flexible, reliable solutions tailored to meet the evolving needs of the digital economy.

Role Summary

The Sales Operations Manager is responsible for driving operational excellence, optimizing workflows, monitoring performance, and ensuring team efficiency. This role blends performance management, process improvement, reporting, compliance oversight, and team support to deliver high-quality onboarding and operational outcomes.

Key Duties & Responsibilities

KPI & Performance Management

• Develop, implement, and monitor KPIs for the team.
• Continuously adapt performance metrics to meet evolving business needs.
• Conduct regular evaluations of performance results and initiate appropriate follow-up actions.

Reporting

• Prepare and deliver monthly performance and operational reports.
• Create customized reports upon request for management and stakeholders.
• Ensure accuracy, clarity, and timely distribution of all reports.

Invoice Control

• Oversee invoice processing to guarantee timely and accurate payments.
• Coordinate with Finance to ensure proper allocation and documentation of invoices.

Manager Oversight

• Review manager communications within CRM and Admin Panel regularly.
• Conduct weekly audits of onboarding processes, including registration, documentation, agreement signing, and activation.
• Identify, escalate, and resolve systemic issues, delays, or ineffective processes.

Team Performance Support

• Monitor individual manager performance, including response time, conversion rates, and adherence to standards.
• Track and analyze errors, and develop improvement plans for underperforming managers.
• Organize mini-sessions for knowledge sharing and communication improvement.

Flow Development

• Propose and implement improvements to onboarding flows.
• Drive automation and simplification of existing processes.
• Ensure new flows align with KYC, Legal, Support, and other relevant departments.

Requirements

• Strong analytical and KPI-driven mindset.
• Experience in operational process improvement.
• Excellent reporting and data presentation skills.
• Strong leadership, coaching, and team management capabilities.
• Knowledge of compliance requirements (KYC, Legal).
• Proficiency with CRM tools and workflow systems.
• Strong communication and stakeholder management skills.

We Offer

• Competitive salary
• Health insurance compensation
• Career opportunities
• Supportive and caring leadership
• A modern office in the center of Cannes
• A chance to work as part of a highly motivated and talented team
• Referral program
• Team building and company events