Sales And Training Manager - Membership

Membership Representative

Are you someone that thrives in fast-paced environments, and has a strong sales background? Our Membership Representative is a salaried role for Sam's Club, and we are looking for friendly faces with a passion to teach and train the associates at the registers, self-check outs, club pick up and more! You will play a major part in engaging our current members to utilize their available benefits, as well as developing our business to business relationships to grow membership. The pace can be really fast, especially in the evenings, on weekends, and during a holiday season. There will be times when you have to juggle several tasks in a short amount of time while helping members: visiting businesses, teaching and training, and supporting company events—you get the idea! It's hard work, but our associates find it rewarding, especially since they're a part of a large team with a common goal: happy, satisfied members. You will sweep us off our feet if:

• You thrive in fast-paced environments
• You're a multi-tasker at heart
• You enjoy teaching and training your peers and associates on selling practices, communicating goals and providing feedback consistently
• You have successful leadership qualities with experience in directing sales teams to exceed expectations on results
• You keep member satisfaction as your top priority
• You can stand for long periods of time while assisting members quickly and accurately
• You're a problem solver who tackles obstacles head-on to ensure each task is completed with excellence

You will make an impact by:

• Maintaining a positive attitude by smiling, greeting and thanking members
• Being in a position of positive influence without direct supervision to obtain the best performance of associates and the facility
• Providing exceptional customer service to members across the club as needed, answering any questions they may have
• Maintaining a clean, neat, and member-ready area while being able to lift carry and place merchandise weighing up to 15lbs.

Drives membership in the assigned club by communicating goals, results and feedback. Ensures signage is updated. Ensures all marketing collateral and signage related to membership programs is up to date. Completes and maintains required documentation and forms. Enables associate membership engagement by working cross-functionally with members, managers, and associates to identify training gaps and needs. Ensures training plans and materials are efficient. Provides information on membership benefits. Promotes the value of company products and services. Teaches associates to process and sell memberships, upgrades and credit accounts. Communicates relevant information on membership events both inside and outside of the club. Assists associates with the proper execution of membership plans to support achieving membership sales. Directs club membership goals by selling memberships in the field and in the club using various techniques for example cold calling, outside appointments, membership drives. Communicates with current and prospective members. Educates members on membership types, programs and benefits. Identifies and matches member or prospective member needs with appropriate membership benefits, services or product solutions. Responds to membership questions and concerns. Encourages membership renewals. Assists with member account decisions. Demonstrates exemplary actions and workload execution by modeling and training processes to associates, providing on the job training in the work area and sales floor, teaching new technology and tool functionality, delivering new program rollout training and providing continuous learning and process improvement opportunities. Coordinates, completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition and promoting a belonging mindset in the workplace. Ensures compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executing business processes and practices.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $52,000.00-$75,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

Minimum Qualifications

Bachelor's degree in business, communications, or related field OR 4 years' experience in sales, retail or related field. 1 year's sales experience in business to business sales.

Preferred Qualifications

Supervisory

Primary Location

8909 Jw Clay Blvd, Charlotte, NC 28262-5415, United States of America

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners. Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center. Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while being welcoming of all people.