Counter Sales - Everett

Customer-Focused Counter Sales Associate

Tacoma Screw Products is a distribution company that has been supplying industrial supplies, fasteners, and tools to contractors, businesses, and individual retail customers since 1946. We are closed on nights, Sundays, and holidays, giving our employees a better work-life balance. At Tacoma Screw Products, we take pride in our team, our stores, and our extensive product knowledge. Customer service is our top priority because our people are what make us great! We are seeking a customer-focused and driven Counter Sales Associate who thrives in a fast-paced environment and enjoys helping customers find the right products for their needs. Our ideal candidate is detail-oriented, eager to learn, and always looking to expand their product knowledge and customer relationships!

This position will be located at our Everett Store.

A Day in the Life:

As a Counter Sales Associate, you will be the first point of contact for customers, assisting them in selecting, applying, and purchasing a wide range of fasteners, industrial hardware, tools, and maintenance and shop supplies. You will serve a variety of industries, including transportation, heavy equipment, maintenance and repair departments, sand/gravel pits, and machine shops. This role is ideal for someone who enjoys problem-solving, working with people, and providing excellent customer service in a fast-paced environment.

Key Responsibilities:

• Assist walk-in and telephone customers with product inquiries, special requests, and pricing.
• Identify customer needs, clarify product specifications, and locate or retrieve products.
• Finalize transactions and assist with product shipments when necessary.
• Build and maintain positive relationships with new and existing customers.
• Promote company products and services to drive additional sales.
• Maintain a clean, organized, and professional storefront.
• Represent TSP as a pillar of the Tacoma Screw way!

Required Skills & Experience:

• Education: High School Diploma or GED required.
• Experience: At least one year of retail experience, preferably in an industrial setting.
• Communication: Strong verbal and written communication skills.
• Technical Skills: Basic computer literacy to process orders and manage inventory.
• Math & Organization: Ability to calculate pricing and manage multiple customer needs efficiently.
• Teamwork & Independence: Must be able to work both independently and collaboratively in a team setting.
• Self-Motivation: A proactive and customer-focused mindset.

Physical Requirements:

• Lifting and moving objects up to 50lb and performing physical demands of stocking and order fulfillment.
• Performing repetitive movements throughout the shift including but not limited to, bending, reaching, and lifting.
• Standing and walking for extended periods.
• Unloading freight, stocking shelves, and handling inventory.
• Work in an environment that requires maintaining a consistent and often fast pace including quickly retrieving orders.
• Frequent use of computer/keyboard and phone work.

Compensation & Schedule: Full-Time