Director, Sales Operations

Director, Sales Operations

The Enablement & Operations (E&O) team enables the Microsoft Customer and Partner Solutions (MCAPS) to better serve every person and organization's transformation and economic success. We do this by designing and managing the systems, tools, and strategies that drive commercial excellence spanning compensation, performance insights, planning, skilling, and sales tools. The MCAPSE&O Revenue Operations team plays an important role in empowering every person in MCAPS to serve customers by activating and innovating Microsoft's commercial engine. As a Director, Sales Operations on the MCAPS E&O Revenue Operations team, you'll help shape the future of Microsoft's commercial sales engine. This team leads the transformation of our end-to-end sales planning processes—improving efficiency, enabling AI-driven insights, and helping teams better serve our customers. If you're excited to help reimagine how we empower our sales teams and want to work at the center of Microsoft's commercial engine, we'd love to hear from you. Join a team that powers Microsoft's global commercial success!

Responsibilities:

• AI Initiative: Champion the AI planning initiative, ensuring timely execution, stakeholder alignment, and measurable outcomes. Strengthen the governance and operating model, reducing bottlenecks and accelerating delivery across the project.
• Lead Employee Data Management (EDM): Own and operate the Employee Data Management (EDM) process, ensuring accuracy, consistency, and scalability across systems. Lead the re-architecture of the EDM frameworks to drive process efficiency. Identify and address gaps in current planning workflows. Collaborate with cross-functional teams to align data governance practices with business needs and operational realities.
• Enhance Tooling with AI: Collaborate with field and engineering teams to improve planning tools and integrate AI-driven solutions that increase efficiency, reduce manual effort, eliminate redundancies, and unlock new insights through automation and intelligent reporting.

Qualifications:

• Required/minimum qualifications:
• Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field - OR equivalent experience.
• 6+ years experience in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance.
• Additional or preferred qualifications:
• Master's Degree in Business Administration or related field AND 5+ years of marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, banking, finance, economics, and/or partner organization experience OR Bachelor's Degree in Business, Finance, Economics, Computer Science, or related field AND 7+ years of marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience - OR equivalent experience.

The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.