Sales And Account Strategist, North America Gifting And Card

Sales & Account Strategist – North America Gifting & Card

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. The North America Gifting & Card team, which sits within Starbucks North America Digital organization, is charged with leading the physical and digital Starbucks gift card business and experiences. As a sales & account strategist, you will play a critical role in taking our Starbucks B2B gift card business to the next level. You will define the current and future sales strategy of the Starbucks B2B gift card business, lead the overall targeting, planning, selling, and building of relationships with new and existing B2B customers, and identify net new opportunities to elevate and modernize our B2B business, processes, and systems. This role reports to the director, North America Gifting & Card and will work closely with a team of Key Account Managers.

As a sales and account strategist, North America Card & Gifting you will…

• Create and drive sales strategies and operational plans to grow the Starbucks B2B gift card business.
• Manage the day-to-day B2B gift card business, a high-growth potential arm of the overall Starbucks gift card business. You will own the B2B P&L, including annual and quarterly forecasting, and provide regular strategic, operational, and financial recommendations.
• Lead the innovation pipeline. You will develop and manage the B2B technology innovation pipeline and backlog to continuously optimize the B2B front-end and back-end experience.
• Be the lead point-of-contact for existing and potential B2B relationships. You will own critical B2B customer relationships and identify new strategic relationships and opportunities, with the goal of forging long-term relationship growth with key accounts.
• Inspire and influence others around the potential for the B2B business. You will work cross-functionally to fully realize initiatives that create meaningful B2B customer experiences and positive business impact.

We'd love to hear from people with:

• Progressive experience in direct outside sales, 10+ years
• Key account sales management at executive and top management levels, 8+ years
• Sales strategy experience, 8+ years
• People leadership experience with a team of 3 or more, 5+ years
• Experience negotiating complex sales agreements and contracts, 5+ years
• Ability to build and maintain internal and external relationships, 10+ years
• Superb communication and storytelling skills, including oral, written, and visual, adaptable for various audiences, especially at senior-level, 10+ years
• Strong analytical, critical-thinking, and problem-solving skills; ability to research and synthesize various sources of information to develop a cohesive point of view and provide solutions, 10+ years
• Ability to navigate and influence upward, laterally and cross-functionally in a highly matrixed organization, a passion for people and a desire to help partners and the organization thrive, 8+ years
• Experience in business planning, financial forecasting, in-depth analytics, business case development and P&L management, 8+ years
• Proficiency in Microsoft Word, Excel, PowerPoint, LinkedIn, and Salesforce platforms, 8+ years
• MBA Strongly preferred

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.