Sales Operations II - Amz9182375

Sales Operations Ii

Employer: Amazon Dev Center U.S., Inc. Offered Position: Sales Operations Ii Job Location: Seattle, Washington Job Number: Amz9182375 Position Responsibilities: Manage and facilitate end-to-end billing processes within the AWS billing organization to ensure accurate and timely delivery of billing artifacts to customers. Collaborate with cross-functional teams to resolve billing discrepancies and improve operational efficiency. Monitor and manage the billing lifecycle, from data collection and validation to artifact generation and customer delivery, meeting strict service-level-agreement (SLAs) and quality standards. Identify and implement process improvements to optimize billing workflows, reduce processing time and minimize errors. Leverage analytical tools and dashboards to track and report key performance indicators (KPIs) for billing operations and provide actionable insights to leadership. Serve as the primary point of contact for escalations and high-priority issues, ensuring prompt resolution and customer satisfaction. Support audits and compliance initiatives by developing and maintaining documentation for private pricing processes and procedures. Position Requirements: Bachelor's degree or foreign equivalent degree in business, finance, accounting, or a related field and three years of experience in the job offered or a related occupation. Must have three years of experience in the following skill(s): 1) in billing operations, revenue cycle management, or related experience; 2) with ERP systems and billing software; 3) with data analysis and reporting; 4) with SQL and database management; 5) working with revenue recognition principles; 6) managing billing operations and systems and resolving complex billing issues; 7) with compliance requirements and industry regulations; 8) developing and implementing billing procedures; 9) with process improvement and optimization; and 10) with accounts receivable management, and contract terms and pricing structures. Amazon is an equal opportunity-affirmative action employer – minority / female / disability / veteran / gender identity / sexual orientation.