Sales Operations II - Amz9182375

Sales Operations Ii

Employer: Amazon Dev Center U.S., Inc. Offered Position: Sales Operations II

Job Location: Seattle, Washington

Job Number: AMZ9182375

Position Responsibilities:

• Manage and facilitate end-to-end billing processes within the AWS Billing organization to ensure accurate and timely delivery of billing artifacts to customers.
• Collaborate with cross-functional teams, including engineering, finance, and customer support, to resolve billing discrepancies and improve operational efficiency.
• Monitor and manage the billing lifecycle, from data collection and validation to artifact generation and customer delivery, meeting strict service-level-agreement (SLAs) and quality standards.
• Identify and implement process improvements to optimize billing workflows, reduce processing time and minimize errors.
• Leverage analytical tools and dashboards like Power BI and AWS Quicksight to track and report key performance indicators (KPIs) for billing operations and provide actionable insights to leadership.
• Serve as the primary point of contact for escalations and high-priority issues, ensuring prompt resolution and customer satisfaction.
• Support audits and compliance initiatives by developing and maintaining documentation for private pricing processes and procedures.

Position Requirements:

• Bachelor's degree or foreign equivalent degree in Business, Finance, Accounting, or a related field and three years of experience in the job offered or a related occupation.
• Must have three years of experience in the following skill(s): 1) in billing operations, revenue cycle management, or related experience; 2) with ERP systems and billing software; 3) with data analysis and reporting; 4) with SQL and database management; 5) working with revenue recognition principles; 6) managing billing operations and systems and resolving complex billing issues; 7) with compliance requirements and industry regulations; 8) developing and implementing billing procedures; 9) with process improvement and optimization; and 10) with accounts receivable management, and contract terms and pricing structures.

Amazon.com is an Equal Opportunity-Affirmative Action Employer -- Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $88,100/year to $154,100/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.