Sales Operations Specialist

MacDonald-Miller Facility Solutions Sales Operations Specialist

At MacDonald-Miller Facility Solutions ("MacMiller"), we make buildings work better. As the Northwest's leading mechanical contracting firm, we design, deliver, and service HVAC, plumbing, and automation system solutions for commercial buildings. With our over one thousand employees across 10 offices, there is a breadth and variety of work to keep you engaged and inspired. Our clients trust their toughest projects with our integrated teams, including:

• New construction – Engineering, fabrication, and install of mechanical systems for new projects following lean construction practices
• Special projects – Retrofits and mechanical repairs for existing buildings for new efficiencies
• Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response
• Building performance – Control systems, fault detection, energy services, and remote monitoring
• Energy and Sustainable Solutions - Acting as the Prime Contractor, we deliver design-build energy-efficient solutions in the built environment for private and public sector clients

People love to work at MacDonald-Miller, and it's because we all share the same Core Culture Values:

• Collaboration – Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
• Dedication – We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.
• Safety – Everyone deserves a safe workplace. Safety is more than hardhats and boots, it's an attitude and the environment we create. Every day, everyone goes home to their families.
• Community – We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
• Innovation – We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
• Fun! – Take the work seriously, but never taking ourselves too seriously. It's possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

Requirements

Sales Operations Specialist: This is where you come in. As a Sales Operations Specialist, you will play a key role in supporting the Sales Operations Lead to drive sales efficiency and operational alignment within one of three specialized business units - Healthcare, Construction Special Projects, or New Construction. Your focus will be on CRM management, sales support, and ongoing project coordination to ensure the seamless execution of business unit objectives. We're looking for someone with strong organizational skills, a proactive mindset, and experience in sales operations or project coordination. In return for delivering results and helping the team meet ambitious goals, you'll be rewarded with increased responsibility, significant growth opportunities, and the autonomy to make a meaningful impact.

Top Deliverables in the First Year to Be a Hero:

+ Internal Communications & Meetings

+ Maintain and improve SharePoint sites to keep information clear, accurate, and easy to find.

+ Coordinate logistics for customer events, Lunch & Learns, and Town Halls.

+ Support the INW Sales Operations Lead by preparing materials and facilitating communication for both internal and external engagements.

+ Sales Support

+ Route RFPs to the right teams and ensure timely follow-up.

+ Oversee CRM data for accuracy and completeness to support reporting and decision-making.

+ Prepare proposals (Time & Materials, Sustaining, Lump Sum).

+ Issue job numbers and ensure proper documentation for new projects.

+ Send winning emails to celebrate project awards.

+ Manage memberships and sponsorships, including registrations and renewals.

+ Prepare and submit expense reports as needed.

+ Ongoing Project Support

+ Provide operational support for key project deliverables, including O&M manuals, submittals, and compliance documentation.

+ Handle purchasing tasks and maintain tracking.

+ Ensure permits and compliance documents are submitted accurately and on schedule.

+ Manage badge issuance and access for secure customer environments (e.g., Amazon, MultiCare, and other key accounts).

+ Ensure adherence to site-specific access requirements and protocols.

+ Facilities Support

+ Keep the office stocked with essential supplies.

+ Serve as the primary contact for IT issues and coordinate solutions.

+ Work with facilities teams to address and resolve maintenance or repair needs.

+ Production Meetings

+ Lead weekly production meetings in partnership with the Operations Manager.

+ Update the Project Control Document (PCD) with current project details.

+ Track meeting takeaways and follow up on action items to ensure progress.

The Sales Operations Specialist reports to Nathan Budke, Sales Operations Lead, and will be part of a collaborative team driving a variety of projects and initiatives to support our growing business. This high-visibility role offers the opportunity to engage with all levels and functions across the organization.

Your Background: What kind of person will thrive in this role?

You should have…

• A strong track record of delivering exceptional customer service with a results-driven mindset.
• Outstanding organizational and time management skills to balance multiple priorities effectively.
• Excellent communication skills, both written and verbal, to engage with stakeholders and ensure clarity.
• Sharp attention to detail to maintain accuracy in reporting, project setup, and documentation.
• A collaborative spirit to work seamlessly with cross-functional teams and align on shared goals.
• Strong problem-solving skills and adaptability to navigate challenges and drive successful outcomes.

And everyone you work with should describe you as…

• An effective and clear communicator.
• Highly goal- and results-oriented.
• Proactive, with a strong sense of initiative.

And you should be motivated by…

• Taking initiative and figuring things out independently — if you need constant guidance or a micro-managing boss, this isn't the place for you.
• Thriving in a fast-paced, results-driven environment where you're expected to take on more responsibility and achieve more each year.
• Enjoying a transparent, innovative, and supportive work environment with a close-knit, team-focused culture.

Benefits

Compensation: $32/hr to $41/hr

MacDonald-Miller Facility Solutions presently provides employee coverage for:

• Medical, dental, vision for employees (coverage available for dependents for shared premium).
• 401k retirement plan including Company matching.
• Vacation and Sick Compensation (PTO), and Holiday Pay!
• Disability income protection including short term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program.

Where you will work Our Spokane office at 421 N Freya St. sits just minutes from some of the city's best spots to relax and have fun. Chaos Arcade offers classic games and VR for quick breaks or team outings, while Jedi Alliance brings retro charm with its huge pinball and arcade collection. For something more peaceful, Riverfront Park provides scenic riverside paths and easy access to great food and coffee in Kendall Yards and the Garland District. With convenience and entertainment close by, it's a great place to work and enjoy Spokane.

Interested in learning more? If you're ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team! MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.