Inside Sales/customer Service Representative

Inside Sales/Customer Service Representative

We are Loraas Disposal North, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout Saskatchewan. We're proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

Our priority is to make sure we hire professional Inside Sales/Customer Service Representative that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are:

• Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
• Accepting payments from customers, researching customer billing inquiries and updating customer account information.
• Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
• Sourcing new business opportunities
• Enter intelligence gathered into our ARES and Trux systems for future follow up.
• Working with operations and administrative staff in a team environment but must be capable of working independently.
• Address customer concerns and inquiries promptly, providing solutions and ensuring a positive customer experience.
• Work with sales team to call on all sales campaigns/promotions, new service launch and other sales related initiatives.

What We Need From You:

• Experience in high-volume Inside Sales/Customer Service preferred
• Experience with Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills

What You'll Get From Us:

• Competitive Wages
• Retirement Plan with company match; let us help you save for your future
• Benefits; Medical, Dental, Vision
• Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
• Insurance: Life, Short Term/Long Term Disability