Program Manager, Sales - Plymouth, MI

Program/Account Manager

WM is seeking a seasoned Program/Account Manager to oversee relationships with large customers across Michigan, Indiana, and Ohio, with a home base in Plymouth, MI. This strategic role demands strong experience in reading, interpreting, and executing RFPs, as well as a proven ability to manage complex accounts and deliver customer-focused solutions. The ideal candidate will serve as a trusted advisor, guiding clients through their sustainability journey while driving long-term value and operational excellence across the tri-state region.

Manages existing business relationships by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Program Manager will handle all retention requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the book of business will be resolved through this position.

Establishes and maintains a high level of customer satisfaction.

Communicates to and works with the Retention Manager to resolve unique customer issues.

Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.

Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.

Proposes customer solutions that are compliant with appropriate local, state and federal regulations.

Updates and secures customer service agreements.

Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).

Acquires in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.

This job has no supervisory duties.

The requirements listed below are representative of the qualifications necessary to perform the job.

Education: Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.

Experience: Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).

None required.

Ability to generate reports, general business correspondence, present information and respond to questions for managers, clients and the public.

Significant knowledge of Microsoft Office applications, including Word, Excel and PowerPoint with substantial experience with web based interactive systems.

Demonstrate exceptional presentation skills.

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Valid driver's license, reliable transportation carrying the required amount of insurance as outlined by the company;

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;

Required to exert physical effort in handling objects less than 30 pounds part of the work day;

Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;

Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements sometimes.

Normal setting for this job is an office setting, will require travel to field locations.

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.