Team Leader Sales Operations

Team Leader Sales Operations

As the Team Leader Sales Operations, you will play a critical role in shaping and executing sales and distribution strategies across multiple market segments, including employer group (B2B), individual (B2C), and Medicare. You'll guide an Agile, cross-functional team to deliver customer-centric solutions that drive business outcomes, while also overseeing the enhancement of sales systems, processes, and analytics. By partnering with product managers, sales leaders, and other internal/external stakeholders, you'll ensure alignment with go-to-market plans, regulatory requirements, and organizational goals.

We are seeking a collaborative, results-driven leader who thrives in dynamic environments and is motivated by solving complex challenges. The ideal candidate brings experience in driving initiatives, leading complex implementations, change management, and sales operations within a competitive, regulated industry. Strong analytical skills are essential, with the ability to translate data into strategic insights that optimize growth, retention, and compliance. Equally important are leadership qualities: coaching, developing, and empowering team members to grow their capabilities while maintaining a strong customer-centric mindset and commitment to high-quality delivery.

Required:

• Bachelor's degree or direct and applicable work experience.
• 5+ years of operational work experience that reflects successful management of complex/integrated business systems, applications, or platforms and operational business processes, driving a team to deliver results, and an understanding of the Agile/Product delivery model.
• Working knowledge of related sales strategies/tactics, product teams, segments, etc. Balances subject matter expertise and business acumen with strong understanding of customers' needs.
• Experience delivering products/programs and skilled at ensuring quality, time and stakeholder expectations are met while maintaining alignment with strategy.
• Leadership skills typically gained through a combination of product/project or informal leadership that demonstrates knowledge of work processes, services, and leadership competencies. Ability to effectively coach and mentor others and lead with a team-centric approach to work through change.
• Strong analytical and critical thinking skills combined with a creative, continuous improvement-focused approach. Proactively recommends improvements to systems/processes.
• Demonstrated ability to understand complex systems and integrations, analyze issues, determine root cause, and introduce and implement solutions.
• Establishes clear goals/expectations, develops plans, aligns resources, and monitors progress.
• Excellent verbal and written communication skills. Demonstrated ability to effectively present information and facilitate discussions with stakeholders, including senior or executive leaders.
• Strong consulting and relationship management skills. Effectively influences others to break down barriers, resolve conflict, and foster collaboration.
• Strong critical thinking, problem solving, and analytical skills with the ability to use data to inform decisions and make concise, independent, and defensible recommendations.
• Supports team members with creative problem solving and identifying/implementing process improvements.
• Self-starter who works well under pressure while remaining adaptable, open to feedback, and focused during unanticipated challenges. Effective at anticipating needs and taking action.
• Proficient with Microsoft Office (e.g. Word, Excel, Outlook) and other relevant web-based applications (e.g. Sales Frontier-CRM, BlueSouce, etc.). Strong technical aptitude to learn new systems and applications quickly.
• Ability to travel if needed (up to 5%).

Preferred:

• Bachelor's degree.
• Knowledge of Wellmark's sales strategies/tactics, product distribution, etc. is a plus.