Member Specialist - Sales (health Insurance And Overseas Visitors Cover) - Remote Eligible

Member Specialist - Sales (Health Insurance and Overseas Visitors Cover)

Join a trusted name in the Insurance industry, known for putting customers first and creating meaningful career paths. As a Member Specialist - Sales Consultant, you'll help customers with their health insurance needs - providing friendly, solution-focused support over the phone.

You'll handle inbound and warm outbound calls, assisting new and potential members with quotes, onboarding, and retention during their first 90 days. It's all about great conversations and genuine care.

Starting 10th November - interviews happening now!

Handle inbound and outbound calls to support health insurance sales

Outbound calls are to warm leads only – predominantly from prospects who have generated an online quote.

Welcome, assist and retain new members within their first 90 days of joining Australian Unity

Focus on member satisfaction and retention

Get Ready for an Incredible 4 Week Journey! Training hours are across Mon-Fri 8:30/9 - 4:30/5pm

Working FT 37.5 hour each week

November training period: 8:30/9am to 4:30/5pm

December to February: 8:30am – 6:00pm rotating roster

March to April: 8:30am– 8:00pm rotating roster

We're committed to your growth, with a focus on the following KPIs:

Sales: 4–5 sales per day

Conversion Rate: 53%

Call Quality & Compliance: 90% and above

Behaviours & Conduct: Includes adherence to schedule and professional standards

Experience in sales or customer service (contact centre, retail, hospitality or similar).

Confident communicator with strong active listening skills.

Familiarity with Salesforce or any CRM systems (training provided).

A keen eye for detail and the ability to think critically in customer interactions.

A natural conversationalist, with a strong ability to empathise, understand member's needs and provide tailored solutions.

Available to work 37.5 hours full time each week (Mon-Fri rosters across 8:30am-8:00pm).

Apply now and kick start your Weploy journey with one of our dedicated Talent team members