Sales Manager

Mgr II, Sls Eff & Ops

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

The Role: To ensure customer margin is maximised in Leicester site, provide commercial support to customer projects including the sales and customer service organisations and manage day to day operations. This role is a site-based role and will hold overall leadership responsibility for the customer service team, driving excellence and continuous improvement.

Key Responsibilities:

• To review account profitability and support activities to increase margin and reduce cost
• Full ownership of the leadership and performance of the site customer service team ensuring customers services act effectively to maximise customer margin opportunities
• To own and control estimates and their analysis to support cost versus actual processes, drive weekly and monthly reviews
• To support new projects and products from a commercial view
• To ensure customer contracts are in place ensuring best in class commercial governance
• Managing and controlling finished goods and aged stocks
• To drive account profitability and margin improvement
• To help ensure quotes and prices are controlled and customers are given best in class responses.
• To ensure commercial issues are resolved in a timely manner
• To ensure key customers are provided KBI's reports on a monthly basis
• To support sales in winning new business that can maximise margin at a site level
• Manage and control risk stocking
• Work with the divisional commercial team to ensure margin opportunities are exploited, pricing is consistent and accurate commercial information is relayed to site and the division.
• Effectively manage factory overload situations by utilising the Group and external suppliers to ensure the factory plan achieves all customer commitments.
• Any other duties reasonably requested

Experience, skills, education and qualifications required:

• C. 3 years (small site) to C. 5 years (large site) of relevant sales management experience.
• Experience of a manufacturing environment.
• Budget management.
• Selling skills.
• Communication/presentation skills.
• Negotiation skills.
• Customer relations skills.
• Commercial/financial awareness.
• Good knowledge of the business/manufacturing process/information systems.
• Product knowledge
• Numerical /Verbal reasoning skills at management norm (SHL).

Behaviours:

• Analytical thinking
• Demonstrates sound judgement and ethical character
• Detailed
• Resilient
• Interpersonal effectiveness
• Results focused
• Concern for standards
• Desire for positive change

Competencies:

People Management

Leadership & Vision – Ability to inspire a team with a clear vision and purpose

Coaching & Developing people – The ability to teach operational skills to others and mentor/coach accordingly

Managing performance – Ability to monitor and evaluate performance and take appropriate action.

Personal Competencies

Communication – Ability to convey ideas and decisions to internal and external customers

Determination – Ability to overcome obstacles

Influence/Persuasiveness – Ability to influence and inspire others to act

As a member of the L&L management team, the candidate must be able to support and align with consensus decisions of the team.

Managing the Business

Organisation – The ability to judge situations accurately and make sound operational decisions to deliver results on time

Continuous Improvement – The ability to continually monitor and review current working practices and make the best use of resources to improve organisational results

Other requirements:

Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions.