Sales Manager

Sales Manager

Job Location: San Luis Obispo Embassy Suites - San Luis Obispo, CA

Salary Range: $68640.00 - $70000.00 Salary/year

Job Category: Sales

Purpose for the Position:

Responsible for attainment of assigned goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts, maintaining existing accounts and implementing the sales and marketing strategies to maximize profits of the hotel while maintaining customer satisfaction. The Sales Manager will work in conjunction with the Director of Sales to achieve the hotel's revenue and market share goals.

Essential Responsibilities:

1. Effectively attain assigned sales and revenue goals as well as solicitation call goals
2. Develop and execute business plans for designated markets
3. Proactively conduct solicitation calls (emails and phone), hotel site tours, client's offsite visits specific to assigned market segment, using all available technology, in order to generate new leads
4. Develop and continually enhance relationships with assigned accounts to maintain high visibility and increase market share
5. Aim to maximize revenue in rooms, public space, food and beverage, and ancillary products and services.
6. Monitor and evaluate trends within assigned market segment.
7. Keep excellent record of all client interactions within the sales tool
8. Ensure client communication and lead response is professional, effective and timely
9. Maintain an updated pipeline of business opportunities and be ready to share progress at all times
10. Participate in Daily Business Review and adhere to rate quotes guidelines
11. Prepare and present effective, personalized and creative proposals
12. Negotiate and execute contracts that are fair, profitable and have received approval from Director of Sales
13. Develop active communications and close rapport with Convention & Visitors Bureau, National Sales Offices, Planners Associations, Chamber of Commerce, and other sources of sales information and support
14. Travel locally to conduct outside calls, promote the hotel, and review competition
15. Attend trade shows and major market events locally and nationally to promote new business and increase sales for the hotel. Create pre and post trips reports
16. Develop a full working knowledge of the operations and policies of the hotel and applicable departments
17. Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.
18. All other duties as assigned by the Director of Sales or General Manager

Skills and Abilities:

• Ability to operate under pressure in a fast-paced environment, able to deliver effective results, meet tight deadlines and targets
• Create new ways of presenting information that will attract peoples' attention.
• Frequently change from one activity to another, for example, writing a speech, giving a speech, and writing a report of campaign progress
• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner

Physical Demands:

Light work. Exerting up to 20 pounds of force occasionally. Must be able to lift and carry general office supplies and equipment. This work requires the ability to sit for long periods of time, move around the hotel to give site tours, visit clients off-site or stand at tradeshows.

Requirements:

• Bachelor's degree, or an equivalent level of education and experience.
• Demonstrate excellent oral, written communication and presentation skills
• Demonstrate excellent public contact skills
• Ability to work flexible schedule to include weekends and holidays
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May require a valid Driver's License
• Proficiency in computer software

Attendance: Regular attendance in conformance with the standards, which may be established by Windsor Hospitality from time to time, is essential to be successful performance of this position. Employees with irregular attendance/tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Windsor Hospitality rules and regulations and will be subject to disciplinary action, up to and including termination of employment.