Sales Manager

Sales Manager

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Sales Manager.

About this location:

This position is located at the Embassy Suites in Arcadia, CA. A city nestled by the San Gabriel Mountains, known for its blend of suburban charm and natural beauty. Home to the renowned Los Angeles County Arboretum & Botanic Garden and the historic Santa Anita racetrack. Arcadia offers a unique blend of outdoor recreation and rich cultural heritage.

Why do we need you?

Responsible for attainment of assigned goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts, maintaining existing accounts and implementing the sales and marketing strategies to maximize profits of the hotel while maintaining customer satisfaction. The Sales Manager will work in conjunction with the Director of Sales to achieve the hotel's revenue and market share goals.

What you will do:

1. Effectively attain assigned sales and revenue goals as well as solicitation call goals
2. Develop and execute business plans for designated markets
3. Proactively conduct solicitation calls (emails and phone), hotel site tours, client's offsite visits specific to assigned market segment, using all available technology, in order to generate new leads
4. Develop and continually enhance relationships with assigned accounts to maintain high visibility and increase market share
5. Aim to maximize revenue in rooms, public space, food and beverage, and ancillary products and services.
6. Monitor and evaluate trends within assigned market segment.
7. Keep excellent record of all client interactions within the sales tool
8. Ensure client communication and lead response is professional, effective and timely
9. Maintain an updated pipeline of business opportunities and be ready to share progress at all times
10. Participate in Daily Business Review and adhere to rate quotes guidelines
11. Prepare and present effective, personalized and creative proposals
12. Negotiate and execute contracts that are fair, profitable and have received approval from Director of Sales
13. Develop active communications and close rapport with Convention & Visitors Bureau, National Sales Offices, Planners Associations, Chamber of Commerce, and other sources of sales information and support
14. Travel locally to conduct outside calls, promote the hotel, and review competition
15. Attend trade shows and major market events locally and nationally to promote new business and increase sales for the hotel. Create pre and post trips reports
16. Develop a full working knowledge of the operations and policies of the hotel and applicable departments
17. Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.
18. All other duties as assigned by the Director of Sales or General Manager

Skills and abilities you bring:

• Ability to operate under pressure in a fast-paced environment, able to deliver effective results, meet tight deadlines and targets
• Create new ways of presenting information that will attract peoples' attention.
• Frequently change from one activity to another, for example, writing a speech, giving a speech, and writing a report of campaign progress
• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner

Requirements

• Bachelor's degree, or an equivalent level of education and experience.
• Demonstrate excellent oral, written communication and presentation skills
• Demonstrate excellent public contact skills
• Ability to work flexible schedule to include weekends and holidays
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May require a valid Driver's License
• Proficiency in computer software

What we offer:

Join a team that invests in you! We're proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees in our diverse and inclusive environment:

• Medical, Dental, Vision, Life and Disability Insurance
• Flexible Spending Account (FSA) Pre-tax savings for healthcare and dependent care expenses.
• 401(k) & Roth 401(k) Plans Plan for your future with employer-supported retirement options.
• Employee Assistance Program (EAP) Confidential support services for personal and professional well-being.
• Career Growth Opportunities We promote from within and invest in your long-term success.
• Paid Time Off (PTO) Take time to relax, recharge, and explore life outside of work.
• Paid Sick Leave Supportive sick time policy to care for your health when you need it.
• Exclusive Employee Hotel Discounts Take advantage of special rates for hotels in our brand portfolio—just for our team members and their family & friends.
• Enjoy complimentary On-Shift Meals (participating hotels) Enjoy a free, delicious meal provided by the hotel during each scheduled shift.
• Recognition & Rewards Program Our team members are regularly acknowledged through performance awards, milestone celebrations, and incentive programs that recognize excellence and dedication.

Schedule & Hours:

This is a FULL-TIME position, 40+ hours per week.

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.